Consultant, IT Product/Implementation Business Analyst

What you'll do

• Elicit, analyze, and document business, functional, and non-functional requirements for assigned initiatives.
• Develop clear acceptance criteria, use cases, and user stories to support design, build, and testing activities.
• Analyze current-state and future-state business processes to identify gaps, dependencies, and improvement opportunities.
• Create and maintain process flows, functional models, and solution documentation such as workflows and wireframes.
• Manage requirement changes to ensure traceability, version control, and auditability throughout the delivery lifecycle.
• Support test planning by creating test scenarios and cases aligned with documented requirements.
• Facilitate requirement discussions, refinement sessions, and cross-functional meetings between business stakeholders and technical teams.
• Identify risks and requirement gaps while communicating impacts clearly to all relevant stakeholders.

What we're looking for

• Bachelor’s degree in a related field or equivalent work experience (preferred).
• 4–8 years of experience in a Business Analyst or similar role (preferred).
• Proven experience gathering requirements from non-technical stakeholders and partnering with technical teams.
• Strong understanding of SDLC processes and the role of Business Analysis across delivery phases.
• Experience working within Agile or hybrid delivery frameworks.
• Experience supporting enterprise or healthcare technology solutions.
• Familiarity with Salesforce or similar CRM platforms.
• Experience writing detailed test cases and supporting QA activities.