Compliance & Controls Associate, Auto Servicing

Upstart

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$115,800–$160,100 / yr
Posted
58 days ago
Freshness
Confirmed live yesterday
Closes
Dec 8, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $149k
This role $138k
$108k most similar roles pay here $192k

This role pays less than 59% of similar roles. Most pay $119,050–$179,806 — the shaded band above. At the midpoint, this role pays about $138k versus about $149k for comparable roles.

Based on 240 similar postings.

Employer

About Upstart

Upstart is an AI lending platform that partners with banks and credit unions to expand access to affordable credit using non-traditional variables.

Upstart currently has 73 open roles on FindRole.

Listed pay typically runs $166,900–$230,450 across 72 roles with salary data.

Most-posted roles

View all roles at Upstart

At a glance

TL;DR · Compliance & Controls Associate, Auto Servicing

Compliance & Controls Associate, Auto Servicing joins the Compliance team to manage risk and protect growth by building a First Line of Defense control environment for auto lending. This role involves designing, documenting, and operating controls across servicing, repossession, recovery, and dealer oversight activities. The associate will translate complex regulatory requirements into scalable, technology-friendly operational solutions while partnering with Product and Engineering teams to ensure processes are examination-ready. Key responsibilities include identifying compliance issues, managing remediation plans, building monitoring routines using KPIs and KRIs, and overseeing complaint data to drive process improvements. Candidates must possess expertise in consumer-protection regulations such as ECOA, FCRA, FDCPA, TILA, and GLBA. The role requires proficiency in auto servicing workflows including bankruptcy and recovery, alongside the ability to leverage automation and GenAI tools to enhance the efficiency of compliance reviews.

What you'll do

  • Design, document, and operate first-line controls for auto servicing, repossession, recovery, and dealer oversight.
  • Translate complex regulatory requirements into scalable, technology-friendly requirements for product and engineering teams.
  • Identify compliance issues and manage the remediation process by reviewing action plans and documentation.
  • Build and maintain monitoring routines, reporting, and metrics to identify emerging risks across servicing channels.
  • Oversee consumer complaints and translate findings into specific control and process improvements.
  • Partner with cross-functional teams including Risk, Legal, and Engineering to strengthen business-owned oversight.
  • Utilize automation and AI tools to improve the efficiency and quality of compliance reviews.
  • Prepare and deliver regular reports regarding the compliance program for the servicing organization.

What we're looking for

  • Must have 5+ years of compliance or regulatory experience in financial services.
  • Must possess working knowledge of consumer-protection regulations including ECOA, FCRA, FDCPA, TILA, and GLBA.
  • Must have auto servicing knowledge covering bankruptcy, repossession, and recovery.
  • Must demonstrate the ability to design, document, and implement effective risk and control processes.
  • Must have experience working cross-functionally with compliance, risk, legal, and business stakeholders on regulatory initiatives.
  • Preferred: Experience identifying and supporting remediation of compliance issues and reviewing action plans.
  • Preferred: Ability to simplify complex compliance requirements into operational workflows or technology-friendly requirements.
  • Preferred: Familiarity with program reporting and the use of KPIs/KRIs to monitor risk.

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