The Cloud Service Support Admin/Analyst joins the Leidos Digital Sector to support the day-to-day operation and monitoring of cloud tenants and M365/SaaS platforms. Working under senior engineers, the role involves performing routine monitoring, administering user accounts based on least-privilege principles, and remediating licensing or access issues. Key responsibilities include managing Azure infrastructure, including identity, storage, compute, and virtual networking, while overseeing SharePoint sites and providing Teams Live Events support. The position requires producing operational dashboards, managing Windows images with group policy, and participating in ITSM activities like incident and change management. Necessary technical skills include PowerShell, Azure Firewall, Microsoft Cloud Security, Purview, and the ITIL Framework. Candidates must possess a TOP SECRET Security Clearance and certifications in Azure and Microsoft 365 Fundamentals.
Monitor and manage Azure infrastructure including identity, storage, compute, networking, and backup operations.
Administer user accounts and access privileges following least-privilege principles within Microsoft Azure Entra ID.
Manage tenant-wide configuration settings for Microsoft 365 SaaS offerings including Exchange, SharePoint, and Teams.
Monitor the M365 Admin Center for incidents, outages, security alerts, and performance trends.
Provide technical support to the Tier 2 service desk and manage Windows images with group policies.
Produce operational dashboards and reports on availability, licensing, and SLA performance.
Assist with documentation for compliance, COOP/DR testing, and governance activities.
Participate in ITSM activities including change, incident, and problem management.
What we're looking for
Must have a current TOP SECRET Security Clearance.
Requires a BS or Masters degree.
Requires 3+ years of experience as an Azure Cloud Administrator in an enterprise level cloud computing environment.
Requires certifications in Azure Fundamentals and Microsoft 365 Fundamentals.
Requires experience with Microsoft Office Suite, PowerShell, Azure Firewall, Microsoft SharePoint, Microsoft Cloud Security, and Data Governance Tools.
Requires basic experience with Power Platform.
Requires working knowledge of Purview and the Information Technology Infrastructure Library (ITIL) Framework.
Information Assurance Technical (IAT) Level II certification (preferred).
Windows Server
Active Directory
Group Policy
WSUS
PowerShell
Windows 11
Cisco
Juniper
ServiceNow
Remedy
Solarwinds
PRTG
OpManager
Virtualization
RAID
Fiber
Ethernet
Cybersecurity Incident Response
CMDB