below marketmost similar roles pay hereabove market
This role pays less than
92%
of similar roles. Most pay
$161,709–$218,500
— the blue band above.
At the midpoint, this role pays about
$130k
versus about
$190k
for comparable roles.
Based on 240 similar postings.
Employer
About US Bank
U.S. Bank (U.S. Bancorp) is the fifth-largest bank in the United States, providing retail banking, corporate and commercial banking, wealth management, and payment services to millions of customers. Industry: Banking & Financial Services
US Bank currently has
61 open roles
on FindRole.
Listed pay typically runs
$119,765–$140,900
across 41 roles with salary data.
JOB TITLE: Business Process Manager Sr
The Business Process Manager Sr joins a collaborative team to lead the strategy, governance, and optimization of critical IT Service Management processes. This role focuses on Change Management, Enterprise Change Governance, and Change Advisory Board operations while aligning with Incident and Problem Management practices. You will design scalable governance frameworks, develop strategic roadmaps, and manage risk assessment methodologies to improve service reliability. Key responsibilities include partnering with Engineering, Product, and Security teams to enhance deployment readiness and overseeing platform modernization. You will utilize ServiceNow, specifically CAB Workbench, automated risk scoring, and AI-enabled workflows. The role requires expertise in ITIL v4, process mapping, and data analytics to drive continual service improvement and ensure regulatory compliance within a complex, highly regulated technology service delivery environment.
Serve as the primary process owner for Enterprise Change Management, including policy, standards, and governance.
Lead and facilitate Enterprise Change Advisory Board (CAB) processes to ensure effective risk assessment and decision-making.
Develop and execute strategic roadmaps to strengthen change governance, operational resilience, and regulatory compliance.
Partner with ServiceNow teams to optimize Change, Incident, and Problem Management capabilities and automation.
Establish governance frameworks and controls to ensure compliance with audit, security, and operational risk requirements.
Analyze change performance trends and lead post-implementation reviews to identify and drive continual service improvements.
Define and report on key performance indicators (KPIs) and process maturity measures to senior leadership.
Develop training materials and lead workshops to promote organizational adoption of change management practices.
What we're looking for
Bachelor's degree or equivalent work experience.
ITIL Service Management Foundation certification.
At least 10 years of experience assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.
At least 3 years of experience within a total Information Technology (IT) environment.
At least 3 years of experience with tools and techniques for planning, organizing, monitoring, and controlling IT projects.
7+ years of ITSM experience with a focus on Change Management, Change Governance, CAB operations, Incident Management, and Problem Management (preferred).
Demonstrated experience leading Change Advisory Board (CAB) processes and enterprise change governance programs in a large-scale organization (preferred).
Hands-on experience with ServiceNow Change Management, CAB Workbench, risk assessment frameworks, and workflow automation (preferred).
Python
R
Machine Learning
LLM
GenAI
Statistical Modeling
Data Engineering
Data Governance
Knowledge Graphs
Ontologies
Data Pipelines
LLMOps
Data Lake
Automation