Business Analysis Manager

JPMorgan Chase

Quick summary

Work type
On-site
Location
Heathrow, FLTempe, AZSan Antonio, TXTampa, FL
Posted
1 day ago

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Salary context

How this pay compares to similar roles

Similar $149k
$112k most similar roles pay here $183k

This listing doesn't post a salary. Most similar roles pay $121,856–$176,450.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 394 open roles on FindRole.

Listed pay typically runs $152,000–$215,000 across 207 roles with salary data.

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At a glance

TL;DR · Business Analysis Manager

As a Business Analysis Manager on the Quality team within Consumer & Community Banking Operations at JP Morgan Chase, you will lead the design and implementation of AI-enabled continuous monitoring frameworks to enhance control environments and improve audit readiness. Your daily responsibilities include developing full-population controls testing, automating exception triage with Large Language Models (LLMs), and maintaining an enterprise knowledge base that adheres to regulatory standards. You will leverage advanced data analytics and automation tools to deliver scalable solutions, ensuring compliance and operational excellence across various business lines such as Collections/Recovery/Auto Operations. Essential skills include expertise in AI-enabled delivery concepts, proficiency with Microsoft Office products for complex analysis, and the ability to communicate technical findings effectively to diverse stakeholders. This role demands a seasoned professional with experience in quality testing methodologies, automation at scale, and enterprise knowledge management practices.

What you'll do

  • Deliver AI-enabled full-population monitoring to shift oversight from sampling-based review to automated controls testing.
  • Design and implement continuous monitoring tests, including isolating test populations and defining business rules/thresholds.
  • Drive prompt engineering and LLM workflow delivery for knowledge base curation and standardization.
  • Establish governance practices for LLM/prompt versioning, performance testing, outcome validation, and documentation.
  • Own the enterprise knowledge base strategy to ensure content remains current, trusted, and auditable.
  • Analyze data to identify trends and opportunities, translating insights into prioritized improvements and automation roadmaps.
  • Prepare management reporting on test results, key metrics, emerging risks, and remediation plans.

What we're looking for

  • Seasoned experience in data analytics and quality testing methodologies.
  • Expertise in delivering large-scale automation for continuous monitoring.
  • Working knowledge of AI-enabled delivery concepts, including prompt engineering.
  • Advanced skills in Microsoft Office products for complex analysis and communication.
  • Proven ability to deliver results under pressure with tight deadlines.
  • Demonstrated experience supporting Collections/Recovery/Auto Operations environments.
  • Strong familiarity with enterprise knowledge management practices.

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