This role pays less than
99%
of similar roles. Most pay
$116,825–$180,350
— the shaded band above.
At the midpoint, this role pays about
$82k
versus about
$149k
for comparable roles.
Based on 240 similar postings.
Employer
About Cardinal Health
Cardinal Health is a global healthcare services and products company specializing in pharmaceutical distribution, medical products, and supply chain solutions for healthcare providers and pharmacies. Industry: Healthcare Distribution & Services
Cardinal Health currently has
36 open roles
on FindRole.
Listed pay typically runs
$94,900–$135,600
across 32 roles with salary data.
The Business Advisor, IT Service Center serves as a strategic liaison between the IT Service Center, business stakeholders, product teams, and customer support organizations to ensure effective technology service delivery across a global enterprise. This role involves managing stakeholder relationships, ensuring operational readiness for new technologies, analyzing service performance, and driving continuous improvement initiatives like automation and knowledge management. The candidate will manage transition processes into production, oversee Knowledge Base accuracy, and monitor Service Restoration Team activities during outages. Key technical requirements include experience with ServiceNow, Hive Project Management, Verint, Genesys Cloud, and Tableau reporting tools. Candidates should possess skills in Excel, Power BI, and familiarity with ITIL best practices, KCS, and Lean methodologies. The role focuses on solving complex operational challenges to improve service quality and support digital transformation objectives for global end users.
Act as the primary point of contact between the Service Center, business teams, and technical support tiers.
Gather Voice of the Customer insights to identify opportunities for improving end-user experience and standard operating procedures.
Manage the transition of new applications and process modifications into production while ensuring service readiness.
Review Knowledge Base submissions to ensure documentation accuracy and collaborate with training teams to update content.
Monitor major outages and manage frontline communications, including call tree messaging and outage tracking.
Analyze operational data such as incident drivers and ticket coding to identify trends and recommend improvements.
Conduct ticket scrubs to identify training gaps and develop performance dashboards for leadership.
Drive continuous improvement initiatives focused on automation, self-service, and call deflection.
What we're looking for
Bachelor’s degree in Information Technology, Business Administration, Communications, or equivalent work experience is preferred.
4+ years of experience in IT Service Management, Help Desk/Call Center operations, or IT Service Delivery is preferred.
Hands-on experience using ServiceNow or an equivalent enterprise ITSM ticketing platform is preferred.
Solid understanding of enterprise desktop environments including Office 365, Chrome, Okta, and virtual desktop technologies is preferred.
Proficiency with Hive Project Management, Verint, Genesys Cloud, and Tableau reporting tools is preferred.
Strong analytical skills using Excel, Tableau, or Power BI for operational data analysis are preferred.
Familiarity with ITIL best practices, Knowledge-Centered Service (KCS), and Operational Excellence methodologies like A3, Lean, and Kaizen is preferred.
Strong verbal and written communication skills to articulate technical details to both technical teams and business leadership are preferred.
PowerBI
SQL
Python
Azure
Databricks
PySpark
Machine Learning
Predictive Modeling
Statistical Modeling
Big Data
Data Visualization
Data Analytics
Automation
Database Management
Data Quality Validation
PowerBI
SQL
Python
Azure
Databricks
PySpark
Machine Learning
Predictive Modeling
Statistical Modeling
Big Data
Data Visualization
Data Analytics
Automation
Database Management
Business Intelligence