Associate, Technical Product Management

What you'll do

• Monitor Oracle integration issues to ensure system stability and performance.
• Perform first-level triage of failed iFlows, API calls, and scheduled jobs.
• Validate data flows between Oracle and downstream systems like payroll and third-party vendors.
• Escalate critical issues to L2/L3 support teams with detailed logs and context.
• Conduct daily health checks for SFTP connections, OAuth tokens, and certificates.
• Document recurring issues and contribute to operational runbooks and the knowledge base.
• Participate in shift-based monitoring coverage including weekends or holidays as required.

What we're looking for

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Familiarity with Oracle modules and integration touchpoints.
• Exposure to integration concepts such as iFlows, APIs (OData/SOAP), SFTP, and IDocs.
• Strong analytical and communication skills.
• Willingness to learn and grow in a cloud-native environment.
• Hands-on experience with Integration Suite monitoring and Oracle provisioning (preferred).
• Exposure to Cloud ALM, CPI, or API Management (preferred).
• Basic knowledge of XML, JSON, or scripting for log analysis; familiarity with ITSM tools like ServiceNow or Jira; understanding of HR data sensitivity (preferred).