Associate Product Operations, Flights Fulfillment

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
McLean, VARichmond, VAChicago, ILNew York, NY
Salary
$66,700–$76,100 / yr
Posted
39 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $145k
This role $71k
$53k most similar roles pay here $190k

This role pays less than 99% of similar roles. Most pay $113,750–$176,975 — the shaded band above. At the midpoint, this role pays about $71k versus about $145k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Associate Product Operations, Flights Fulfillment

Associate - Product Operations, Flights Fulfillment serves as a key member of the Product Operations team, focusing on the operational health and post-booking performance of the Flights platform. This role involves managing day-to-day processes such as schedule changes, cancellations, exchanges, refunds, and ticketing support while investigating bugs and escalating issues to cross-functional teams like Engineering and Customer Service. The position requires navigating complex travel technology systems and utilizing tools including Jira, Confluence, Amplitude, Datadog, AWS, SQL, and Google Suite. Candidates must possess expertise in air travel providers such as Sabre, Amadeus, Travelport, and NDC protocols. The role addresses the technical challenge of ensuring reliable servicing workflows and scalable automation for travelers. Additionally, the position leverages AI-powered tools to improve monitoring, reporting, and operational efficiency across various booking environments and partner integrations.

What you'll do

  • Manage day-to-day post-booking operations including ticketing, exchanges, cancellations, refunds, and schedule changes.
  • Monitor servicing queues and operational metrics to identify trends and system performance issues.
  • Perform bug triage, track technical issues, and conduct investigations across various booking environments.
  • Execute quality assurance testing for new features, supplier integrations, and configuration changes in staging and production.
  • Maintain operational documentation, including playbooks, internal workflows, and escalation processes.
  • Support the onboarding and operational readiness of new airline partners and servicing initiatives.
  • Utilize dashboards and AI-powered tools to analyze data and improve workflow efficiency.
  • Identify operational gaps and provide actionable insights to product teams to enhance customer experience.

What we're looking for

  • High School Diploma, GED, or equivalent certification.
  • At least 1 year of experience in product operations, travel operations, customer operations, or technical support.
  • At least 5 years of experience in air travel and with providers such as Sabre, Amadeus, Travelport, NDC, or ARC.
  • Experience with air travel booking, ticketing, servicing, exchanges, refunds, and post-booking support.
  • Proficiency with tools including Jira, Confluence, Amplitude, Datadog, AI technology, AWS, and XML/JSON protocols.
  • At least 1 year of experience with SQL and analyzing data to inform decisions.
  • Experience using Google Suite and other reporting tools to monitor performance and identify trends.
  • Strong verbal and written communication skills for cross-functional collaboration and documentation.

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