Associate Director, Software Engineering

MSD

Confirmed live 2 days ago High trust
Closes in 7 days Remote

Quick summary

Work type
Remote
Location
Rahway, NJ
Salary
$142,400–$224,100 / yr
Posted
7 days ago
Freshness
Confirmed live 2 days ago
Closes
Sep 18, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $233k
This role $183k
$126k most similar roles pay here $293k

This role pays less than 82% of similar roles. Most pay $203,674–$262,600 — the shaded band above. At the midpoint, this role pays about $183k versus about $233k for comparable roles.

Based on 240 similar postings.

Employer

About MSD

MSD (Merck Sharp & Dohme) is the international name for Merck & Co., a major U.S.-based pharmaceutical company.

MSD currently has 15 open roles on FindRole.

Listed pay typically runs $117,000–$184,200 across 15 roles with salary data.

Most-posted roles

View all roles at MSD

At a glance

TL;DR · Associate Director, Software Engineering

Associate Director, Software Engineering will lead the modernization of IT Service Management capabilities through AI-driven operations, automation, and process transformation. This role focuses on advancing an intelligent operating model by connecting ServiceNow, Ansible, BigPanda, observability platforms, and software development processes to improve service reliability and operational efficiency. The successful candidate will manage incident, problem, change, and request management while driving the adoption of Agentic AI solutions for workflow orchestration. Key responsibilities include defining end-to-end workflows across Jira, GitHub, and Azure DevOps to reduce manual effort. Required technical expertise includes ServiceNow ITSM and ITOM, event management, AIOps, and system integration. The role requires proficiency in automation, data engineering, solution architecture, and the software development life cycle. This position addresses the challenge of transforming IT operations into an increasingly autonomous service management ecosystem through advanced technology integration.

What does a Software Engineering Director earn?

Median $262275 from 30 postings across 13 companies.

See salary data

What you'll do

  • Lead the strategy and continuous improvement of ITSM processes including Incident, Problem, Change, and Request management.
  • Drive the adoption of AI-powered and Agentic AI solutions to automate service operations and workflow orchestration.
  • Define and implement end-to-end workflows across ServiceNow, BigPanda, observability platforms, and SDLC tools like Jira and GitHub.
  • Identify and deliver high-value AIOps use cases to reduce manual effort and accelerate issue resolution.
  • Establish governance, KPIs, and value realization metrics for AI-enabled service operations.
  • Influence stakeholders to drive the adoption of future-state operating models across cross-functional teams.

What we're looking for

  • Bachelor's or Master’s degree in Information Technology, Computer Science, Engineering, or a related field.
  • 12+ years of experience in ITSM, IT Operations, or ServiceNow leadership roles.
  • Possession of ServiceNow certifications including CSA, CAD, CIS, and AI-related modules.
  • Expertise in ServiceNow ITSM, process transformation, and workflow automation.
  • Experience with ITOM, Event Management, AIOps, and enterprise integrations.
  • Proven ability to lead large-scale transformation initiatives and deliver measurable business outcomes.
  • Knowledge of Agentic AI, Generative AI, and integration with DevOps/SDLC platforms like Jira or GitHub.
  • Experience in regulated industries such as pharmaceuticals or healthcare is preferred.

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