Associate Director, Patient Engagement

AbbVie

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Mettawa, IL
Salary
$141,500–$268,500 / yr
Posted
39 days ago
Freshness
Confirmed live yesterday
Closes
Aug 3, 2126

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $218k
This role $205k
$126k most similar roles pay here $284k

This role pays less than 55% of similar roles. Most pay $180,375–$255,193 — the shaded band above. At the midpoint, this role pays about $205k versus about $218k for comparable roles.

Based on 240 similar postings.

Employer

About AbbVie

AbbVie is a global biopharmaceutical company focused on discovering and delivering innovative medicines and solutions in immunology, oncology, neuroscience, and eye care. Its products include Humira, Skyrizi, and Rinvoq.

AbbVie currently has 297 open roles on FindRole.

Listed pay typically runs $109,500–$208,500 across 271 roles with salary data.

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View all roles at AbbVie

At a glance

TL;DR · Associate Director, Patient Engagement

Associate Director, Patient Engagement serves as the strategic owner of the patient engagement platform capability, overseeing large-scale vendor partnerships, platform modernization, and cross-functional business process integration. The role involves defining how patients experience support throughout their care journey while ensuring platforms are scalable, compliant, and continuously improved. Key responsibilities include managing multi-year platform strategies, leading migrations from external to internal hosted models, and overseeing significant vendor relationships and budgets. The position requires expertise in patient engagement, hub operations, access and reimbursement, and nursing services within a regulated healthcare environment. Candidates should possess skills in Salesforce Health Cloud or Life Sciences Cloud, familiarity with telephony platforms like Five9, and knowledge of data integration methodologies. This role solves the challenge of creating seamless, connected experiences for patients while navigating complex pharmaceutical regulations and large-scale technology transitions.

What you'll do

  • Own the multi-year patient engagement platform strategy and roadmap across all therapeutic areas.
  • Lead the migration of a large-scale patient engagement platform from an external vendor to an internal hosted model.
  • Manage strategic vendor relationships, including contract negotiations, performance monitoring, and budget planning.
  • Define and evolve platform governance frameworks and operating standards for scalable growth.
  • Integrate patient engagement systems with telephony platforms to ensure seamless call center operations.
  • Translate complex technical requirements into strategic narratives for senior leadership and cross-functional partners.
  • Lead and develop a high-performing team while managing workloads and project risks.
  • Drive change management initiatives to transition stakeholders through platform updates and new workflows.

What we're looking for

  • Bachelor’s degree in Business, Communications, Marketing, or a related field.
  • 8+ years of professional experience in pharma or patient services.
  • 3+ years of experience in a leadership role.
  • Deep expertise in patient engagement, hub operations, or related patient services functions.
  • Proven experience managing large-scale vendor relationships and platform budgets in a regulated healthcare environment.
  • Demonstrated success leading platform migrations or large-scale technology transitions from requirements through go-live.
  • Working knowledge of Salesforce Health Cloud or Life Sciences Cloud (preferred).
  • Project Management Professional (PMP) certification (preferred).

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