This role pays more than
53%
of similar roles. Most pay
$177,843–$262,525
— the shaded band above.
At the midpoint, this role pays about
$235k
versus about
$220k
for comparable roles.
Based on 240 similar postings.
Employer
About Citi
Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.
Citi currently has
256 open roles
on FindRole.
Listed pay typically runs
$140,080–$210,120
across 238 roles with salary data.
Applications Development - Customer Management Engineering, Director leads the Customer Management domain within the Banking Operations organization, focusing on Retail Banking, Wealth Technology, and Mortgage services. This executive role involves directing a high-performing engineering organization, managing a portfolio of over 50 technology investments, and shaping the architectural vision for systems including SOR platforms, Salesforce integrations, and Next-Generation Architecture. The successful candidate will oversee large-scale strategic programs such as infrastructure migrations to public cloud, customer data conversions, and the integration of AI tools into the software development lifecycle. Key technical competencies include experience with Microservices, Angular front-end frameworks, and AI-enabled application development. This role solves complex challenges in customer demographics, client onboarding, and CRM systems while ensuring stability, compliance, and safety for critical banking platforms within a global financial institution.
Lead and develop a high-performing engineering organization by setting clear roles, accountability structures, and performance standards.
Define the architectural vision for the Customer Management domain including SOR platforms, Salesforce integrations, and microservices.
Manage a portfolio of over 50 active technology investments across Retail Banking, Wealth Technology, and Mortgage business lines.
Oversee large-scale strategic programs such as infrastructure migrations to public cloud and customer data conversions using AI tools.
Ensure all systems comply with safety, soundness, and internal policy frameworks while maintaining high standards for documentation.
Manage disaster recovery planning, testing cycles, and permit-to-operate approvals for new applications entering production.
Assess and mitigate technology delivery risks across the organization to protect firm integrity and client commitments.
Partner with senior stakeholders to align engineering priorities with strategic business objectives and provide regular executive updates.
What we're looking for
Must have 15 or more years of experience in technology delivery or applications development within a large, complex organization.
Must have 8 to 10 or more years of direct people management experience leading senior engineering managers and multi-team organizations.
Must possess demonstrated ability to manage large engineering teams and multi-investment technology portfolios with accountability for quality and budget.
Must have experience delivering technology solutions within the financial services industry with knowledge of financial products.
Must have an advanced understanding of technology strategy to align engineering direction with business objectives at a senior level.
Must possess a Bachelor's degree or equivalent professional experience in a relevant field.
Preferred: Master's degree in a relevant field such as Computer Science, Engineering, or Business Administration.
Preferred: Hands-on familiarity with Microservices, Angular frameworks, Salesforce integrations, and AI-enabled application development.
Marketo
Salesforce
RingLead
MarTech
SaaS
Agile
Data Architecture
CRM
ERP
Data Warehouse
AI
Digital Transformation
Product Management
Data Governance
Marketing Analytics
Integration