Associate Application Support Analyst

Hybrid

Quick summary

Work type: Hybrid
Location: Lincoln, NE
Posted: 3 days ago
Nearby: 11 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $139k

$107k most similar roles pay here $168k

This listing doesn't post a salary. Most similar roles pay $115,443–$161,709.

Based on 239 similar postings.

Employer

About Q2

Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking

Q2 currently has 41 open roles on FindRole.

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At a glance

TL;DR · Associate Application Support Analyst

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Q2 seeks an Associate Application Support Analyst to join its customer support team, offering first-line technical assistance for Q2 Solution. This role involves resolving basic customer issues via phone and documenting cases in a tracking system while ensuring timely communication and issue escalation when necessary. The ideal candidate will have intermediate SQL skills and experience with Windows OS/Server, along with strong communication and organizational abilities to manage daily tasks effectively. Familiarity with remote support tools and networking concepts is beneficial, as is previous software support or delivery experience, particularly in an enterprise setting. This position requires collaboration with internal teams such as development and implementation, ensuring compliance with security policies while participating in 24x7 rotational shifts.

Skills

Windows SQL CI/CD Kubernetes Docker Terraform Python PostgreSQL Jira Confluence Git AWS Azure Google Cloud Platform Scrum Agile PCI DSS SOX HIPAA

What you'll do

Provide first-line telephone technical support for Q2 Solution.
Accurately record and document customer interactions using a case tracking system.
Troubleshoot and resolve basic customer problems efficiently.
Escalate unresolved issues to appropriate teams as needed.
Perform data or configuration changes in production environments carefully.

What we're looking for

- Provide first-line telephone technical support for Q2 Solution.
- Accurately document and categorize customer interactions using a case tracking system.
- Troubleshoot and resolve basic customer problems efficiently with strong communication skills.
- Escalate unresolved issues to appropriate teams as needed.
- Perform data or configuration changes in production environments with attention to detail.
- Manage individual open case queue and participate in 24x7 rotational shifts.

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