Application Support Engineer

State Street

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Burlington, MA
Salary
$90,000–$157,500 / yr
Employment
Full-time
Posted
8 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $142k
This role $124k
$80k most similar roles pay here $179k

This role pays less than 61% of similar roles. Most pay $115,375–$169,500 — the shaded band above. At the midpoint, this role pays about $124k versus about $142k for comparable roles.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 267 open roles on FindRole.

Listed pay typically runs $120,000–$202,500 across 190 roles with salary data.

Most-posted roles

View all roles at State Street

At a glance

TL;DR · Application Support Engineer

As an Application Support Engineer, you will join the SaaS Operations team to manage and support all aspects of production for Charles River IMS systems across multiple clients. You will provide application administration, diagnose software issues, recommend solutions, and offer training while collaborating closely with engineering and QA teams. Your daily responsibilities include researching third-party software issues, testing workarounds for deficiencies, managing special projects, and maintaining detailed logs of customer interactions to improve support processes. The role requires proficiency in structured programming languages, development tools, and hands-on SQL experience with a foundation in relational database theory. You will solve complex technical problems within the investment management domain, specifically addressing challenges related to the trading life cycle and system development life cycle while managing sensitive issues that impact client perception of service quality.

What you'll do

  • Diagnose software issues and recommend appropriate solutions for client production systems.
  • Provide technical assistance and training to clients via email and team communication channels.
  • Identify, test, and implement workarounds for identified software deficiencies.
  • Research complex technical problems involving third-party software and internal product resources.
  • Manage high-priority "sensitive" issues that impact customer perception of service quality.
  • Package and escalate complex technical, functional, and operational issues to Engineering and Product teams.
  • Create environment sizing and configuration documentation for customers migrating to cloud infrastructure.
  • Maintain detailed logs of all customer interactions and prepare formal resolution reports.

What we're looking for

  • Experience with one or more structured programming languages (preferred).
  • Experience with development tools (preferred).
  • Strong hands-on SQL experience and knowledge of relational database theory.
  • Understanding of the Trading Life Cycle (preferred).
  • Understanding of System Development Life Cycle (preferred).
  • Proven ability to solve complex technical problems with a strong analytical mindset.
  • A BS degree in a technical discipline or a BA in Finance/Business with an IT concentration (preferred).
  • Advanced diagnostic and troubleshooting abilities for complex technical, functional, and operational issues (preferred).

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