Application Support Analyst
Citi
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This listing doesn't post a salary. Most similar roles pay $113,587–$157,200.
Based on 240 similar postings.
Employer
Jack Henry & Associates is a US-based financial technology company providing core processing, payment, and digital banking software and services to banks and credit unions.
Jack Henry & Associates currently has 43 open roles on FindRole.
Listed pay typically runs $86,925–$126,725 across 10 roles with salary data.
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At a glance
The Application Support Analyst III: Complementary Solutions joins the Synergy Migration team within the Synergy Enterprise Content Management software division. This role focuses on assisting customers through various migration types, including Core, In-House, Hosted/Express, and Hosted/In-House transitions. You will manage customer issues, provide technical guidance on product features, and perform system setups such as parameter configuration and job file creation. Responsibilities include preparing training materials for internal users and customers, mapping existing processes to the company's products, and mentoring less experienced peers. The ideal candidate possesses four years of experience in application support, implementation, or development. Preferred qualifications include a solid grasp of SQL queries, a moderate understanding of scripting, and knowledge of banking operations. This role solves complex migration challenges for financial institutions by ensuring seamless communication between core banking software and content management systems.
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