Application Support Analyst III

Jack Henry & Associates

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Springfield, MOAllen, TXBirmingham, ALCedar Falls, IACharlotte, NCLouisville, KYMonett, MOLenexa, KS
Posted
21 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $135k
$95k most similar roles pay here $165k

This listing doesn't post a salary. Most similar roles pay $113,587–$157,200.

Based on 240 similar postings.

Employer

About Jack Henry & Associates

Jack Henry & Associates is a US-based financial technology company providing core processing, payment, and digital banking software and services to banks and credit unions.

Jack Henry & Associates currently has 43 open roles on FindRole.

Listed pay typically runs $86,925–$126,725 across 10 roles with salary data.

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At a glance

TL;DR · Application Support Analyst III

The Application Support Analyst III: Complementary Solutions joins the Synergy Migration team within the Synergy Enterprise Content Management software division. This role focuses on assisting customers through various migration types, including Core, In-House, Hosted/Express, and Hosted/In-House transitions. You will manage customer issues, provide technical guidance on product features, and perform system setups such as parameter configuration and job file creation. Responsibilities include preparing training materials for internal users and customers, mapping existing processes to the company's products, and mentoring less experienced peers. The ideal candidate possesses four years of experience in application support, implementation, or development. Preferred qualifications include a solid grasp of SQL queries, a moderate understanding of scripting, and knowledge of banking operations. This role solves complex migration challenges for financial institutions by ensuring seamless communication between core banking software and content management systems.

What you'll do

  • Perform system setups including parameter configuration and creating job files for processing.
  • Manage customer issues by tracking them to resolution and escalating to appropriate personnel.
  • Provide technical support and guidance regarding software functions, features, and usage.
  • Prepare training materials and documentation for both internal users and customers.
  • Analyze customer processes to map existing systems to Jack Henry products.
  • Guide customers through the entire migration process and provide post-migration training.
  • Train less experienced peers on company procedures and technical tasks.

What we're looking for

  • Candidates must live within approximately 70 miles of specific regional office locations.
  • Must have 4 years of experience in an IT role involving application support, implementation, or development.
  • Ability to travel up to 5% for meetings and training (preferred).
  • Understanding of banking operations (preferred).
  • Solid grasp of SQL queries (preferred).
  • Moderate understanding of scripting (preferred).
  • Bachelor's degree in Applied Science or similar (preferred).

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