Analyst, Application Engineer

What you'll do

• Monitor production environments and respond to alerts and incidents according to documented procedures.
• Use monitoring and observability tools to identify system health issues and distinguish real impacts from noise.
• Execute scripted remediation and automation for known failure scenarios while following established guardrails.
• Identify recurring manual tasks or failure patterns to suggest candidates for automation.
• Partner with engineering teams during deployments, upgrades, and production readiness activities to improve operability.
• Perform capacity, resilience, and disaster recovery testing and exercises.
• Maintain accurate incident records, handover notes, and operational documentation for audit and compliance.
• Contribute to continuous improvement by documenting root causes and updating processes after incidents.

What we're looking for

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
• 0–3 years of experience in production support, service management, operations, DevOps, or related technical roles.
• Basic familiarity with Linux/Unix systems, networking concepts, and distributed applications.
• Exposure to monitoring and observability tools including metrics, logs, dashboards, and alerts.
• Understanding of incident management fundamentals and IT service management concepts.
• Interest in automation, scripting, and modern operational practices like reliability and resiliency.
• Strong analytical skills, attention to detail, and ability to follow structured processes.
• Clear written and verbal communication skills for a global team environment.