CaaS Private Site Reliability Lead Engineer - Vice President

What you'll do

• Lead the reliability strategy for the CaaS Private platform, including SLO frameworks and operational standards.
• Drive resilience improvements across observability, capacity planning, upgrade safety, and disaster readiness.
• Own complex production issues by leading troubleshooting, identifying root causes, and implementing preventive fixes.
• Define service indicators, alert thresholds, dashboard standards, and production readiness criteria.
• Develop automation and self-healing workflows to reduce manual intervention and improve recovery times.
• Influence platform architecture and roadmap decisions using data from incidents and reliability metrics.
• Mentor junior and middle engineers while fostering a culture of blameless learning and operational excellence.

What we're looking for

• Extensive experience with hands-on bare metal Kubernetes, Linux, distributed systems reliability, and production platform operations.
• Strong hands-on experience with observability, monitoring, alerting, dashboarding, incident response, and root cause analysis.
• Proven ability to design and implement automation, self-healing workflows, operational checks, maintenance tasks, and runbook improvements.
• Experience defining SLOs, service indicators, alert quality standards, production readiness practices, and escalation models.
• Ability to lead complex reliability improvements independently while partnering across engineering, operations, and application teams.
• Proven ability to leverage AI tools to enhance productivity and optimize workflows while ensuring responsible and ethical use of data.
• Strong communication skills to explain technical findings to technical and non-technical stakeholders (preferred).
• Experience mentoring engineers and improving operational culture across platform or infrastructure teams (preferred).