AI Product Specialist

What you'll do

• Configure, maintain, and optimize enterprise artificial intelligence application settings, workflows, and operational controls.
• Analyze business needs to design, test, and implement AI-enabled solutions and standardized prompts.
• Lead requirements-gathering sessions to translate business needs into functional specifications and user stories.
• Monitor application performance and adoption measures to identify opportunities for process improvement.
• Troubleshoot complex application issues and coordinate resolutions with technical teams and vendors.
• Develop and deliver user training, communications, and enablement resources to support application adoption.
• Coordinate user acceptance testing, pilots, and go-live readiness for new functionality.
• Provide technical guidance and coaching to less-experienced analysts on functional and application-related matters.

What we're looking for

• Bachelor’s degree in a relevant field is required.
• Minimum of 3 years of relevant experience is required.
• Relevant experience in business analysis, technology implementation, or project delivery is preferred.
• Experience in a health system or academic medical center is preferred.
• Familiarity with Epic, Workday, or comparable enterprise applications is required.
• Experience with AI or workflow automation initiatives is preferred.
• Basic SQL or Python skills for retrieving and validating data are preferred.
• Relevant certification in project management, agile delivery, process improvement, or change management is preferred.