AI & Automation Operations Manager

Johnson & Johnson

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Raritan, NJSingapore, Singapore, Singapore
Salary
$102,000–$177,100 / yr
Employment
Full-time
Posted
2 days ago
Freshness
Confirmed live today
Closes
Oct 20, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $197k
This role $140k
$86k most similar roles pay here $250k

This role pays less than 86% of similar roles. Most pay $159,669–$234,175 — the shaded band above. At the midpoint, this role pays about $140k versus about $197k for comparable roles.

Based on 240 similar postings.

Employer

About Johnson & Johnson

Johnson & Johnson is a multinational corporation operating in three main segments: consumer health products, pharmaceuticals, and medical devices, known for brands like Tylenol, Band-Aid, and Janssen. Industry: Pharmaceuticals & Medical Devices

Johnson & Johnson currently has 36 open roles on FindRole.

Listed pay typically runs $117,000–$201,250 across 34 roles with salary data.

Most-posted roles

View all roles at Johnson & Johnson

At a glance

TL;DR · AI & Automation Operations Manager

The AI & Automation Operations Manager joins the Technology Operations Support team to lead the design, implementation, and operationalization of AI-driven workflows and observability capabilities across IT Operations and IT Service Management. The role focuses on advancing autonomous operations by building intelligent remediation runbooks, automated incident triage, and predictive management tools to improve service reliability. Key responsibilities include serving as an Incident Commander within the Digital Command Center and managing major incident communications. The position requires expertise in AIOps, ServiceNow Agent Orchestrator, Splunk, and Generative AI technologies. Candidates must possess skills in Python, PowerShell, Bash, and REST APIs to integrate observability, monitoring, and cloud platforms. The work addresses the technical challenge of reducing alert noise and accelerating incident resolution through automated, self-healing systems.

What you'll do

  • Design and implement AI-powered workflows for incident detection, triage, categorization, and automated routing.
  • Develop AI-assisted root cause analysis, predictive incident management, and intelligent remediation runbooks.
  • Build workflows to identify recurring issues and proactively generate problem investigations and risk scores.
  • Develop self-healing and closed-loop remediation capabilities using AIOps and observability tools.
  • Establish governance and operational controls for AI-enabled decision-making and autonomous actions.
  • Create dashboards and metrics to track operational efficiency, reliability improvements, and business value.
  • Serve as Incident Commander during high-severity incidents and lead cross-functional coordination efforts.
  • Deliver executive communications and stakeholder updates during critical service disruptions.

What we're looking for

  • 5+ years of experience in monitoring, event management, AIOps, observability, production engineering, SRE, or IT operations.
  • 3+ years of hands-on experience with Observability agentic workflows and ServiceNow Agent Orchestrator deployments.
  • Proven experience implementing operational automation, orchestration, or AI-driven solutions for enterprise-scale applications.
  • Experience leading or supporting major incident management activities.
  • Strong Splunk and Now Assist development and troubleshooting skills.
  • Experience with Python, PowerShell, Bash, REST APIs, or similar automation technologies.
  • Knowledge of Generative AI, AI Agents, Copilot technologies, and AI-assisted workflow design.
  • ITIL, Splunk, ServiceNow, AI/ML, or Cloud certifications (preferred).

More like this

Similar roles

AI Operations Engineer

Argonne National Laboratory

Lemont, IL 7 days ago
AI LLMs Automation Power Automate Forms Lists APIs No-code Low-code Project Management Process Improvement Technical Analysis
2+ yrs exp

AI Operations Engineer

Cisco

Raleigh, NC 14 days ago $169,800–$214,800
Python LangChain LangGraph AutoGen CrewAI RAG REST GraphQL OpenAI SDK Anthropic SDK CI/CD LLMOps Vector Databases AWS GCP Azure Prompt Engineering Model Context Protocol (MCP)
7+ yrs exp Hybrid

Senior Automation Manager

S&P Global

New York, NY 24 days ago $120,000–$140,000
Python Databricks SQL Power Automate Snowflake Azure Data Factory PostgreSQL MySQL SQL Server Git GitHub Azure DevOps Power BI Tableau Data Governance

Director of Software Engineering and AI, Operations

JPMorgan Chase

Plano, TX 8 days ago
Agentic AI SDLC TLM Automation Cloud Native AI-assisted development Software Development Life Cycle Automation Security Resiliency Data Sensitivity Portfolio Operations
10+ yrs exp

Manager, Applied AI

Invenergy

Chicago, IL 43 days ago $134,000–$155,000
AI Agents Microsoft Copilot Studio Microsoft 365 Microsoft Power Platform Azure AI Python SQL Databricks Process Automation Responsible AI Enterprise Analytics Data Science
8+ yrs exp Hybrid

AI Operations Engineering Technical Leader

Cisco

Milpitas, CA 69 days ago $216,300–$280,800
CI/CD Kubernetes Docker Terraform Helm GitOps Python Bash Go AWS Azure GCP Infrastructure as Code AIOps Microservices GitHub ArgoCD Jenkins
8+ yrs exp Hybrid