Agent, Critical Incident Response Team - San Francisco, CA

DoorDash, Inc

Actively hiring Posted today Verified listing
San Francisco, CA Posted 1 day ago
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Salary context

How this pay compares to similar roles

Similar $175k
$119k most similar roles pay here $231k

This listing doesn't post a salary. Most similar roles pay $137,925–$212,625.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 238 open roles on FindRole.

Listed pay typically runs $131,600–$193,500 across 156 roles with salary data.

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At a glance

TL;DR

As a Physical Security Agent on DoorDash’s Critical Incident Response Team (CIRT) in San Francisco, CA, you will play a crucial role in real-time monitoring and response to global incidents impacting workforce safety and operational continuity. Your daily responsibilities include analyzing alerts from security systems, conducting patrols, managing access control, triaging incidents according to established protocols, coordinating with internal teams during crises, maintaining emergency supplies, documenting all activities, and supporting special events. Key skills required are experience in emergency management or related fields, certifications like CPR and EMT, proficiency in incident management tools such as Everbridge, and the ability to work non-standard hours. This role demands strong analytical thinking, situational awareness, and excellent communication under pressure, ensuring DoorDash’s global operations remain secure and efficient.

Skills

Genetec Lenel S2 Jira Everbridge Dataminr OnSolve CPR First Aid AED EMT Python SQL PostgreSQL AWS Kubernetes CI/CD Prometheus Grafana

What you'll do

  • Monitor and assess alerts from global safety and security systems to identify potential threats.
  • Triage incidents by determining severity and escalating according to established protocols.
  • Coordinate with internal teams and external partners during incident response.
  • Maintain inventory of emergency supplies and ensure readiness for incident response.
  • Document logs, case notes, and reports using Jira and other internal tools.

What we're looking for

  • 2-4+ years of experience in emergency management or related security operations.
  • Current CPR, First Aid, and AED certifications; EMT training preferred.
  • Strong analytical skills with situational awareness for high-pressure environments.
  • Proficiency in incident management systems and communication tools.
  • Excellent verbal and written communication skills, especially in emergencies.
  • Willingness to work non-standard hours including nights, weekends, and holidays.

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