Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Job Title

Sr. Human Factors Engineer

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career of which you dream.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We currently have an opening for a Senior Human Factors Engineer for our Cardiac Rhythm Management division. This role is located at our Sylmar, CA location.

As a global leader in Cardiac Rhythm Management, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You’ll Work On

The Senior Human Factors Engineer represents the Human Factors Engineering discipline on multiple programs, operating with moderate supervision while independently managing assigned Human Factors scope. Has the ability to take an increasingly independent role in support of larger programs, serving as a key stakeholder on cross-functional R&D teams. Demonstrates strength in select Human Factors Engineering skills. Leads the development of Human Factors lifecycle documentation such as Use Specifications, Use-Related Risk Analysis, Formative Protocols/Reports, Summative Protocols/Reports, and Usability Engineering Files with increasingly limited supervision. Plans and conducts customer and competitive research to: identify, prioritize, and develop new projects; create detailed design improvement plans/concepts; and lead internal/external design and development resources. Applies Human-centered Design and Human Factors Engineering principles, collaborating closely with UI/UX partners to support the evaluation and solution of complex product design problems. Consistently monitors professional landscape for usability process improvement opportunities. Exercises independent judgment in planning, organizing, and performing work; monitors and reports status to manager.

• Represents the Human Factors Engineering function and perspective on core teams – strongly advocating for user and customer centricity through optimal design.
• Creates and revises accurate documentation related to the Human Factors & Usability Engineering Process for multiple projects with a higher level of independence, including but not limited to: Usability Engineering Plans, Use Specifications, Use-related risk analyses, Usability Study Protocols & Reports, and Usability Engineering Files.
• Interfaces and builds rapport with a complex network of users including expert customer HCPs, translating feedback from these users into actionable design improvements for the project team.
• Defines, leads, and conducts usability testing from early product prototyping to product validation studies.
• Creates detailed design improvement concepts and effectively communicates the value of those concepts to the project teams. Works across product lines and internal departments to create and manage usability evaluation and/or improvement plans.
• Investigates and defines usability requirements for new product/feature development and facilitates the translation into new projects through usability testing.
• Identifies and analyzes use errors and issues for medical devices and translates these into specific system risk mitigations.
• Simulates or tests aspects of new projects to evaluate prototypes and optimizes the user experience.
• Applies Human Factors, User Experience, User Research, and Human-centered Design principles to determine optimal Human Factors strategies, optimal user interface designs, optimal study designs, and optimal research goals for projects.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Keeps updated on and ensures documents adhere to current Regulatory Guidelines on medical device Human Factors, including: FDA Applying Human Factors and Usability Engineering to Medical Devices, NMPA Guidelines for Usability Engineering of Medical Devices, IEC 62366, and ANSI/AAMI HE75.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required Experience

• BS/BA Degree in Human Factors Engineering, Human-computer Interaction, Human Factors Psychology, Human Centered Design, Industrial Design, UI/UX Design/Engineering, Biomedical Engineering, Systems Engineering, or related field.
• Minimum of 5 years of relevant work experience in medical device development (or related industry) with a bachelor’s degree; or 3 year of relevant work experience in medical device development (or related industry) with a Master’s Degree, etc.
• Experience with applying understanding of human factors and/or usability engineering to issues to complete deliverables within assigned projects.
• Demonstrated ability to effectively integrate information from varied disciplines including R&D Engineering, Marketing, and Regulatory Affairs.
• Strong analytical and problem-solving skills.
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communication ability
• Meets deadlines in timely manner.
• Strong organizational and follow-up skills, as well as attention to detail.
• Ability to travel approximately 20%, including internationally.
• Ability to maintain regular and predictable attendance.

Preferred

• Master’s or Doctoral Degree in Human Factors Engineering, Human-computer Interaction, Human Factors Psychology, Human Centered Design Industrial Design, UI/UX Design/Engineering, Biomedical Engineering, Systems Engineering, or related field preferred.
• Clinical experience with Cardiac Rhythm Management devices (e.g., leadless pacemakers, implantable defibrillators, leads, catheters, etc.) is highly preferred.
• Experience in Physician interaction preferred.
• Experience moderating/conducting Usability studies or User Research studies preferred.
• Medical device experience preferred.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$90,000.00 – $180,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Product Development

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

United States > Sylmar : 13150 Telfair Avenue

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 10 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of Livermore, CA location in the Abbott Heart Failure, Acelis Connected Health business.  Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.

We are looking for a visionary Principal SDE to lead the development of intelligent, scalable software solutions across mobile, cloud, and data platforms. This role combines deep technical expertise with strategic leadership, driving innovation and operational excellence across the organization.

What You’ll Work On

• Architect Agentic Workflows: Lead the hands-on engineering of autonomous AI agents and RAG systems using LangChain to automate complex clinical workflows, moving the Acelis platform from static data to intelligent, agent-driven actions.
• Deploy Multimodal ML Models: Design and ship high-accuracy Predictive ML models for patient risk-stratification and Image Analysis AI to enhance diagnostic speed, utilizing a hybrid of in-house builds and external LLM integrations
• End-to-End Model Ownership: Spearhead the deployment and real-time monitoring of all production models; you are empowered to make direct architectural changes to the ML pipeline to ensure scalability, reliability, and clinical safety
• Architect and deliver high-performance native mobile applications integrated with ML models and cloud services.
• Deep expertise in designing and optimizing scalable, high-performance database architectures, with hands-on experience in both relational and NoSQL systems to support mission-critical applications.
• Demonstrated ability to design and implement AI-driven solutions, leveraging state-of-the-art frameworks to solve complex business problems and enhance user experiences across mobile and cloud platforms.
• Lead ML initiatives using frameworks like LangChain, Hugging Face, and TensorFlow, embedding intelligence into mobile and web platforms.
• Drive operational excellence through automation, monitoring, and continuous improvement of engineering processes.
• Collaborate closely with Directors and VPs to influence technical strategy and make high-impact architectural decisions.
• Mentor and grow software engineers and junior database engineers, fostering a culture of ownership, innovation, and technical rigor.

Required Qualifications
•    10+ years of software development experience across mobile and backend systems.
•    5+ years of experience leading and mentoring engineering core teams.
•    Strong understanding of cloud platforms (AWS, Azure, GCP), CI/CD, and DevOps practices.
•    Exceptional communication and leadership skills, with the ability to influence senior stakeholders and drive strategic initiatives.

•    Build, test, and containerize predictive models using Python and frameworks like TensorFlow or PyTorch.
•    Implement MLOps pipelines to automate training, deployment, and ongoing monitoring.

Preferred Qualifications

•  Proven track record in building native mobile apps and architecting complex database systems.
•    Expertise in ML model development and deployment using LangChain, Hugging Face, or similar frameworks.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is

$130,700.00 – $261,300.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Product Development

DIVISION:

HF Heart Failure

LOCATION:

United States > Livermore : 6465 National Drive

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

The Lead, AI Testing & Monitoring is a senior technical and governance role responsible for independently validating and continuously monitoring AI/ML models to ensure they meet enterprise standards for robustness, fairness, transparency, and compliance.

As part of the Enterprise Data & AI Governance Program, this role supports the Responsible Use of AI (RUAI) framework by designing and executing rigorous validation protocols, deploying advanced monitoring capabilities, and leveraging AI governance tools and platforms to track, report, and remediate risks throughout the AI lifecycle.

The Lead will work closely with Data Science, Engineering, Legal, Compliance, Risk, and IT teams to assess AI model performance, conduct bias and fairness audits, implement explainability techniques, and ensure adherence to ethical AI principles and applicable regulatory requirements. This role also serves as a technical authority on model reliability, security, and operational risk, providing actionable recommendations to leadership for continuous improvement.

What Part Will You Play?

• Lead the design, development, and execution of independent AI/ML model validation frameworks across various use cases.
• Conduct bias audits, adversarial testing, and stress testing to evaluate model robustness, fairness, and resilience against vulnerabilities.
• Apply statistical testing, benchmarking methodologies, and explainability (XAI) techniques to ensure models are transparent and interpretable.
• Utilize synthetic data generation and automated testing frameworks to simulate edge cases and rare scenarios for risk assessment.
• Document validation methodologies, findings, and risk-based recommendations for stakeholders, ensuring traceability and audit-readiness.
• Develop and implement enterprise AI monitoring frameworks for deployed models, focusing on real-time performance tracking, bias detection, and compliance verification.
• Apply anomaly detection and AI observability solutions to identify and remediate performance degradation, drift, or ethical risks.
• Oversee incident response for AI failures, coordinating with risk, compliance, and engineering teams to ensure timely mitigation.
• Integrate monitoring insights into governance dashboards and reporting platforms to inform executives and regulatory stakeholders.
• Ensure all testing and monitoring activities align with RUAI principles, industry best practices, and applicable regulations (e.g., EU AI Act, GDPR, CCPA, Colorado AI Act, NIST AI RMF).
• Leverage AI governance platforms and risk assessment tools to centralize validation evidence, compliance records, and ongoing monitoring metrics.
• Partner with Legal, Compliance, and Risk to interpret regulatory requirements and translate them into actionable technical and operational controls.
• Provide expert guidance to data scientists and engineers on bias mitigation, fairness optimization, and explainability best practices.
• Stay informed on emerging trends in AI risk assessment, validation methodologies, monitoring tools, and regulatory developments.
• Lead workshops, training sessions, and cross-functional knowledge sharing to advance organizational maturity in AI testing and monitoring.
• Contribute to enterprise AI governance strategy by identifying technology investments, process enhancements, and automation opportunities.
• Provides guidance and mentoring to analysts, as needed.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Information Systems, or related field.
• 5+ years in independent AI/ML model testing and validation, including robustness, fairness, and compliance verification.
• 3–5+ years in AI monitoring and risk management, including real-time model performance tracking, anomaly detection, and compliance monitoring.
• Proven experience developing and executing rigorous validation frameworks and performing bias, adversarial, and stress testing.
• Strong knowledge of AI governance principles, ethical AI frameworks, and relevant regulations (EU AI Act, GDPR, CCPA, Colorado AI Act, NIST AI RMF).
• Hands-on experience with validation tools, statistical testing frameworks, synthetic data generation, automated testing platforms, and AI observability tools.
• Deep expertise in model validation, fairness audits, and explainability techniques.
• Proficiency in monitoring and logging frameworks for AI/ML systems.
• Strong analytical and problem-solving skills with the ability to identify risks and propose actionable mitigations.
• Excellent written and verbal communication skills to document findings, influence stakeholders, and present to executive leadership.
• Ability to work across diverse teams and translate complex technical concepts into clear operational and compliance guidance.

Preferred Qualifications

• Master's Degree
• Typically, Masters in Business Administration, Computer Science, Information Management, Quantitative Analytics, Data Science, or similar discipline
• Experience establishing AI Governance programs, specifically processes, procedures, and frameworks for AI model testing and validation, AI solution monitoring, and AI risk management.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
• Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.  Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.  Maintains and utilizes application and programming documents in the development of code.  Recommends changes in development, maintenance and system standards.  Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.

What Part Will You Play?

• Demonstrates SME expertise to develop complex code using Java/Spring Boot and modern front-end frameworks.
• Actively participates in all Agile ceremonies, including Daily Stand-ups, Sprint Planning, Backlog Grooming, and Retrospectives.
• Utilizes Jira to track user stories, manage task status, and provide transparency into development velocity and blockers.
• Designs and advises on complex program specification ensuring seamless interaction between the UI and the Snowflake data layer.
• Provides SME analysis and development of complex unit testing to validate data accuracy across multi-level partner hierarchies.
• Participates in architectural discussions and vendor partnership meetings to determine solution approaches for secure credential management.
• Applies in-depth knowledge of Payment Card Industry (PCI) security compliance to all development activities.
• Performs on-the-job training and provides technical mentorship to junior software engineers on the team.

​

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, or a related field.
• Minimum of 8+ years of professional experience in full-stack design and development.
• Strong experience working in an Agile/Scrum environment, with a deep understanding of Sprint cycles and iterative delivery.
• Broad knowledge of Java (Back-end) and JavaScript/TypeScript (Front-end).
• Hands-on experience with Relational Databases (Snowflake preferred) and proficiency in complex SQL.

Preferred Qualifications

• 10+ years of professional experience with a focus on financial reporting or merchant services.
• Experience with Snowflake Data Warehousing and Apigee API Management.
• Advanced proficiency in Jira and Confluence for documentation and project tracking.
• Familiarity with CI/CD pipelines (Jenkins/GitLab CI) within an Agile workflow.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge: Expert knowledge of hierarchical data modeling and the ability to translate complex Jira User Stories into scalable code.
• Job Complexity: Works on unique issues (e.g., "ragged" partner hierarchies) where analysis requires an evaluation of intangibles and high-performance data processing.
• Supervision: Acts independently to determine methods and procedures; may lead cross-functional code reviews and architectural audits.

Technical Stack & Tooling Requirements:

• Operating Systems: Linux (Ubuntu/RHEL, Amazon Linux), Microsoft Windows.
• Database: Advanced SQL proficiency; Snowflake, Oracle, or MS SQL Server.
• Back-end Technologies: Java (Spring Boot), Python, .NET Core.
• Front-end Technologies: HTML5, CSS3, JavaScript (ES6+), React.js, or Angular.
• Web Frameworks: Node.js, Redux.
• Agile & Collaboration Tools: Jira, Confluence, Slack, Microsoft Teams.
• Development Tools: IntelliJ IDEA, VS Code, Git/Bitbucket, Maven/Gradle.
• API Management: Apigee, Postman, Swagger/OpenAPI.

Applicants MUST be authorized to work in the U.S.

Must be a US Citizen, GC holder or on H4EAD....OPT Visa not accepted at this time for this role...
We are UNABLE to sponsor or take over sponsorship of an employment Visa or Student Visa at this time.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Sr. Network Automation Engineer

A Sr. Network Automation Engineer will be responsible  to  bridge traditional network engineering, software designed networking (ACI)  and software development. Their primary mission is to replace manual, error-prone network configuration and management tasks with programmatic, scalable solutions. 

Key Responsibilities

• Automation Development: Design and implement Infrastructure as Code (IaC) frameworks to automate the provisioning, configuration, and patching of network devices.
• CI/CD Integration: Build and maintain Continuous Integration and Continuous Deployment (CI/CD) pipelines specifically for network code to ensure rigorous testing and validation before production deployment.
• Standardization: Define and enforce network standards across multi-vendor environments (e.g., Cisco, Juniper, F5) using automation to prevent "configuration drift".
• Monitoring & Observability: Develop automated telemetry and analytics solutions (using tools like Prometheus or Grafana) to proactively identify and remediate network issues.
• Tool Integration: Connect network automation workflows with other enterprise systems like ServiceNow for ticketing, GitLab for version control, and NetBox as a "Source of Truth".

Technical Skills & Qualifications

• Programming/Scripting: Proficiency in Terraform or Ansible. Experience with automation for Cisco ACI a plus.
• Automation Tools: Hands-on experience with frameworks such as Ansible, Terraform, Harness, Puppet, or Cisco NSO.
• Networking Fundamentals: Deep knowledge of TCP/IP, Cisco ACI, routing protocols (BGP, OSPF), layer 2 switching, and security (Firewalls, VPNs) is essential.
• APIs & Data Formats: Experience working with RESTful APIs and data serialization formats like JSON and YAML.
• Version Control: Mastery of Git for managing code repositories and collaborating with other engineers.
• Team Player and loves working in a team environment and loves to collaborate.
• Experience working in a fast paced dynamic environment.

Education & Certifications

• Degree: A Bachelor’s degree in Computer Science, IT, or a related field is common, though significant hands-on experience can often substitute.
• Certifications: Highly valued credentials include the Cisco Certified DevNet Professional, or standard networking certs like CCNP.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role:

Work Location: In-office work Schedule : Hybrid 3 days in Office in Alpharetta or Atlanta, Georgia

**Applicants MUST be authorized to work in the U.S.

Must be a US Citizen or Green Card holder

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.  Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.  Maintains and utilizes application and programming documents in the development of code.  Recommends changes in development, maintenance and system standards.  Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.

What Part Will You Play?

• Develops basic to moderately complex code using front and / or back end programming languages within multiple platforms as needed in collaboration with business and technology teams for internal and external client software solutions.  Designs, creates, and delivers routine to moderately complex program specifications for code development and support on multiple projects/issues with a wide understanding of the application / database to better align interactions and technologies.
• Analyzes, modifies, and develops moderately complex code/unit testing in order to develop concise application documentation.  Performs testing and validation requirements for moderately complex code changes. Performs corrective measures for moderately complex code deficiencies and escalates alternative proposals.
• Participates in client facing meetings, joint venture discussions, vendor partnership teams to determine solution approaches.
• Provides support to leadership for the design, development and enforcement of business / infrastructure application standards to include associated controls, procedures and monitoring to ensure compliance and accuracy of data. Applies a full understanding of procedures, methodology and application standards to include Payment Card Industry (PCI) security compliance.
• Conducts and provides basic billable hours and resource estimates on initiatives, projects and issues.
• Assists with on-the-job training and provides guidance to other software engineers.

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• Typically minimum of 3 years - Professional Experience In Coding, Designing, Developing And Analyzing Data.  Typically has an advanced knowledge and use of one or more front / back end languages / technologies and a moderate understanding of the other corresponding end language / technology from the following but not limited to; two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases.

Preferred Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• 4+ years professional Experience In Coding, Designing, Developing And Analyzing Data and experience with IBM Rational Tools

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Operating Systems:

• Linux distributions including one or more for the following: Ubuntu, CentOS/RHEL, Amazon Linux
• Microsoft Windows
• z/OS
• Tandem/HP-Nonstop

Database - Design, familiarity with DDL and DML for one or more of the following databases Oracle, MySQL, MS SQL Server, IMS, DB2, Hadoop
Back-end technologies - Java, Python, .NET, Ruby, Mainframe COBOL, Mainframe Assembler
Front-end technologies - HTML, JavaScript, jQuery, CICS
Web Frameworks – Web technologies like Node.js, React.js, Angular, Redux
Development Tools  - Eclipse, Visual Studio, Webpack, Babel, Gulp
Mobile Development – iOS, Android
Machine Learning – Python, R, Matlab, Tensorflow, DMTK

**Applicants MUST be authorized to work in the U.S.

Must be a US Citizen or Green Card holder ....

OPT Visa not accepted at this time for this role...
We are UNABLE to sponsor or take over sponsorship of an employment Visa or Student Visa at this time.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

*OVERVIEW*

We are looking for a detail-oriented and technically strong AI Support Engineer to join our AI Operations team. In this critical role, you will be responsible for monitoring, diagnosing, and resolving production incidents across our AI solutions. You’ll work closely with AI engineering, platform, and governance teams to ensure the stability, reliability, and performance of deployed models and agentic solutions across the enterprise. You will join a dynamic team passionate about learning, applying cutting-edge and cost effective technologies, and innovating to deliver high-quality AI solutions.

*RESPONSIBILITIES*

• Serve as the first line of defense for production AI incidents, ensuring rapid triage, root cause analysis, and resolution.
• Monitor system health and performance of deployed AI applications, agentic and RAG-based solutions, MCPs, and orchestration platforms.
• Track and investigate issues related to latency, failures, model drift, hallucination, prompt misbehavior, or broken integrations, escalating to the AI engineering group where appropriate.
• Collaborate with AI and platform engineers to implement observability, logging, and alerting best practices for all AI services.
• Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.
• Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.
• Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.
• Contribute to postmortems and continuous improvement efforts to harden production systems.

*Must Haves:*

• 4+ years of experience in production support, software engineering, site reliability engineering (SRE), or DevOps—preferably supporting GenAI and/or ML systems.
• Strong understanding of cloud infrastructure (AWS, GCP) and AI observability tools (e.g., Fiddler AI, Arize AI, IBM WatsonX.governance, etc.).
• Experience with LLM and GenAI systems (OpenAI, Azure OpenAI, Bedrock, Vertex AI, or similar).
• Familiarity with modern orchestration and agentic frameworks such as LangChain, LangGraph, Autogen, or CrewAI.
• Proficiency in Python or shell scripting for automation and troubleshooting.
• Strong analytical, communication, and incident management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1+ years of experience in AI/ML engineering, with a focus on Generative AI.
• Proficiency in programming languages such as Python
• Strong understanding of Generative AI models (e.g., GPT, Transformer architectures) and experience in distilling, tuning and training them.
• Familiarity with Retrieval Augmented Generation (RAG) techniques and their implementation.
• Experience with agentic AI concepts and developing autonomous AI workflows.
• Hands-on experience with GCP Vertex AI, AWS Bedrock + Sagemaker, and Snowflake Cortex  platforms and their AI/ML capabilities.
• Experience building production-grade AI/ML systems at scale.
• Knowledge of MLOps practices, including model deployment and lifecycle management.
• Excellent problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Availability for on-call rotation and support.

*Bonus Attributes:*

• Familiarity with Prompt Engineering, RLHF, and model evaluation techniques.
• Understanding of AI governance, safety, and responsible principles.
• Understanding of reinforcement learning and its application in agentic AI.
• Familiarity with big data technologies (Apache Spark, Kafka)
• Experience with CI/CD tools and automation for AI/ML workflows.
• Experience with real-time data processing and streaming analytics.

*Abilities:*

• Ability to work proactively with a high level of initiative and accuracy.
• Ability to manage multiple assignments effectively and meet established deadlines.
• Strong interpersonal skills to interact professionally with staff and stakeholders.
• Excellent organizational skills and attention to detail.
• Critical thinking ability ranging from moderately to highly complex tasks.
• Flexibility in adapting to changing business needs and priorities.
• Ability to work creatively and independently with minimal supervision.
• Ability to utilize experience and judgment in accomplishing goals.
• Experience in navigating organizational structures and collaborating across teams.

*Travel Required:* <2%

*Position Type and Expected Hours of Work:*  Full Time

*Disclaimer:*

The above statement is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This position is not eligible for sponsorship, including OPT. Candidates must be a US Citizen or Green Card Holder

*Job Summary:*

The Senior Cisco ACI Engineer is a subject matter expert responsible for designing, implementing, and optimizing Cisco Application Centric Infrastructure (ACI) solutions. This role includes mentoring and training team members, driving automation initiatives, and ensuring best practices for scalable and secure network operations.

*Key Responsibilities:*

*Architecture & Deployment:*

• Key member in deployment of new Cisco ACI fabrics including spine-leaf topology and APIC controllers.
• Continued support in day to day operations once ACI is deployed.

*Configuration & Policy Management:*

• Define and implement ACI policies, tenants, VRFs, bridge domains, and contracts to meet business objectives.

*Leadership & Training:*

• Provide technical guidance, mentorship, and hands-on training to junior engineers and operations staff.
• Develop internal knowledge-sharing sessions and documentation for ACI best practices.

*Integration & Optimization:*

• Integrate ACI with virtualization platforms (VMware, Hyper-V) and cloud environments.

*Monitoring & Troubleshooting:*

• Utilize Nexus Dashboard, Catalyst Center, and other tools to monitor ACI health and resolve complex issues.
• Participate in an on-call rotation

*Collaboration:*

• Partner with network architects, security teams, and application owners to ensure secure and scalable deployments.

*Required Skills & Qualifications:*

• Strong understanding of the TCP/IP stack and relation to network technologies
• Ability to administer a mixture of platforms and technologies including routers, switches, firewalls, and load balancers.
• Expert-level knowledge of Cisco ACI architecture, APIC controllers, and Nexus 9000 series switches.
• Experience in building ACI environments from design to implementation.
• Sr. level troubleshooting skills in ACI and traditional data center route/switch
• Strong understanding of network protocols (BGP, OSPF, VXLAN, MPLS).
• Proven experience in mentoring and training technical teams.
• Familiarity with ACI integrations (VMware vCenter, ServiceNow, cloud platforms).
• Excellent leadership, communication, and problem-solving skills.
• Loves to work in a collaborative team environment.
• Tier-4 Off-hour support may be required for maintenance windows and/or troubleshooting
• Understanding of PCI security standards and practices
• In-depth understanding of network documentation, physical and logical diagrams, and being able to provide detailed diagrams of solutions for engineers to follow and build from.
• Evaluating new technologies and creating/performing proof of concepts
• On-call Support for Network Operations
• CCIE level experience and knowledge

*Preferred Qualifications:*

• Cisco certifications such as CCNP Data Center or CCIE Data Center.
• Experience with Nexus Dashboard, Catalyst Center, and ACI Multi-Site Orchestrator.
• Knowledge of DevOps practices and CI/CD pipelines for network automation.
• Proficiency in automation tools (Ansible, Python scripting).
• Experience with CI/CD pipelines with ACI
• Experience in firewalls and load balancers
• Experience in Infrastructure as Code

*Education & Experience:*

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in network engineering with at least 5 years focused on Cisco ACI.
• Demonstrated ability to lead projects and train team members effectively.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

The Analyst, Data Security and Privacy role is an exciting opportunity to bring about data driven transformation and drive execution of enterprise-wide governance and management of data assets.
As a member of the Enterprise Data & AI Governance (EDAiG) program, the Analyst, Data Security and Privacy role is responsible for executing data asset management standards and driving adoption of the data asset management framework, with an emphasis on working with enterprise, data, and business stakeholders to identify and highlight where sensitive data exists within the organization. The Analyst will leverage tools and collaborate with Information Security to provide visibility into on-premises and cloud-hosted data stores, classify data, and validate security controls in-place to secure data at-rest. The Analyst will also collaborate with Privacy to confirm where personal data is stored/processed, determine data subject categorization, capture business purpose/need associated with processing activities, and implement data minimization practices (i.e., retention and destruction).
The Analyst will also lead the implementation of the enterprise Issue Management Standard on behalf of the EDAiG program for identified data risk and issues. The Analyst will coordinate with business, data, and risk stakeholders to execute issue management processes, including identification, intake, analysis, prioritization, remediation/acceptance, and closure of identified gaps. The Analyst is a visible role across the enterprise, engaging with business, technology, and corporate functions to define and document data requirements, collect artifacts and streamline practices, research and curate documentation, and implement process improvements.

What Part Will You Play?

• Assist the EDAiG program in working with Information Security, Privacy, Data Owners/Stewards/Custodians, Risk, Compliance, IT, Legal, Internal Audit, and business stakeholders to ensure data security and privacy requirements are implemented and enforced consistently for structured and unstructured data throughout GPN’s on-premise and cloud environments.
• Employ data discovery tools (specifically Informatica Enterprise Data Catalog, Data Quality, and Axon) to identify sensitive data, ensure implementation of GPN’s Data Classification Standard, validate protection of sensitive data at-rest, and capture sensitive data locations and business usage.
• Engage with Privacy, Data Stewards/Custodians, and business stakeholders to validate where personal data is stored/processed, capture business purpose/need, maintain sensitive data inventories, and ensure data use assessments in OneTrust accurately reflect current business processing activities and applicable data subjects.
• Engage with Data Stewards, IT, Information Security, and Enterprise Architecture stakeholders to ensure organizational inventories accurately capture data asset deployment information, hosting locations, and SaaS/PaaS/IaaS usage.
• Assist the EDAiG program in working with Information Security, Privacy, Data Owners/Stewards/Custodians, Risk, Compliance, IT, Legal, Internal Audit, and business stakeholders to inventory, prioritize, manage, remediate, and monitor data risks and issues.
• Serve as the EDAiG program’s primary representative for intake, classification, and rating of data risks and issues identified via assessments, EDAiG technology (e.g., sensitive data discovery scans), the enterprise Self-Identified Risk Process, and other risk management activities.
• Support the initial review and vetting of newly discovered data quality issues (e.g., identified via data quality rules, checks, and assessments), including working with Business Unit Data Stewards, EDAiG team members, and associated business stakeholders to determine the appropriate prioritization, rating, and system for entry/tracking (e.g., Jira, Rally, Archer, etc.).
• Manage the documentation of identified data risk and issues within RSA Archer as the Issue Author, including entering initial/known issue date, assigning issue/remediation/acceptance ownership, and populating other necessary metadata (i.e., source, description, risk, business unit, related assets and processes, etc.) in the Issue record and associated Remediation or Acceptance records.
• Provide oversight of data risk and issues within RSA Archer by obtaining/reviewing initial treatment plans, monitoring remediation status and requesting updates, monitoring risk acceptances approaching expiration and initiating the extension process, and approving risk acceptances and extensions.
• Work with Issue Owners, Remediation Plan Owners, Remediation SMEs, and EDAiG team members to approve the closure of risk acceptances, confirming issue remediation, and approving issue closure.
• Work with BU team and EDAiG leadership to define and provide key metrics for reporting, escalation, and communication of data risk and issue status, remediation timelines, and aging/overdue remediation/acceptance plans, milestones, and due dates.
• Work collaboratively as part of the EDAiG team to improve data documentation and drive continuous improvement of the data governance process, with a specific focus and emphasis on data risk and issue management.
• Participate in risk and issue management forums, working groups, and intake review cadences to ensure appropriate implementation of and adherence to the enterprise Issue Management Standard.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Management Information Systems, or equivalent combination of education and applicable job experience
• 2+ years of experience supporting and executing enterprise risk management, data governance, privacy, and/or information security processes and procedures.
• 2+ years of experience working in a complex technology-driven business and cross-functional environment supporting and executing issue management processes and procedures.
• Experience working with Governance, Risk, and compliance (GRC) tools, in particular RSA Archer, and Agile methodology/operations tools, such as Jira and Rally.
• Experience moving technical or business driven projects from inception to delivery, including tracking of action plans, milestones, deliverables and completion dates.
• Experience creating, maintaining, and tracking metrics, KPIs, and KRIs, including dashboarding with data visualization tools.
• Strong team-oriented interpersonal skills, with the ability to interface effectively with a broad range of stakeholders (i.e., internal/external business, technology, risk, and data governance teams).
• Analytical and problem-solving skills to examine identified risks and issues and relate them to appropriate enterprise policies, standards, and requirements.
• Excellent presentation, persuasion, written, and interpersonal skills, including procedure and technical materials and presentations.
• Ability to understand and synthesize technical details and processes in order to produce clear summaries for communication and reporting across multiple stakeholder and leadership groups.
• Ability to contribute and collaborate as a team member while working proactively and independently.
• Ability to act as an ambassador for the organization’s data and risk culture.

Preferred Qualifications

• 2+ years of experience in a financial institution setting and/or within the payment industry.
• Experience with data management/data governance practices and approaches, including a keen understanding of the role of data governance in successful implementation of data strategy.
• Experience with complex data management engagements and use of data governance tools, specifically Informatica Axon, Enterprise Data Catalog, and Data Quality.
• Knowledge of Information Security principles, as well as data privacy and protection regulatory requirements.
• Knowledge of information and data risk concepts, including data privacy/security safeguarding methods, and ability to relate business needs to data protection controls.
• Experience with data governance, data quality, and data discovery tools (e.g., Informatica).

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

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Principal I, Strategic AI Sales

San Francisco

Apply

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

In this role, you'll be responsible for winning and growing business for Braze AI by collaborating with the Braze sales team and engaging new and existing senior customer relationships. The ideal candidate has at least 5+ years of experience in one of the following industries: enterprise sales, consulting, marketing technology, AI, or marketing. You will need to bring an entrepreneurial mindset and index on action; you can navigate complex tech evaluations with Enterprise Brands, and you excel in fast-paced environments. You can collaborate well with others and gain leverage by enabling colleagues.

In particular, you will:

• Help lead discussions with potential new Braze AI Decision Studio customers
• Work with our pre- and post- sales teams, along with current and future Braze AI Decision Studio customers, to determine the highest-impact applications of our AI solution and help quantify their impact
• Enable your colleagues in AI Decisioning by training them on the nuances of reinforcement learning and its application in marketing
• Participate in Braze AI Decision Studio Proofs of Value (POV) motion to ensure they progress successfully, working closely with Braze AI Decision Studio’s technical Implementation team
• Communicate customer needs to Braze AI Decision Studio’s product & marketing teams, ensuring a customer-centric product roadmap
• Attend marquee meetings, events, conferences, and trade shows to represent Braze AI

WHO YOU ARE

• Experienced: 5+ years of experience in one of the following industries: enterprise sales, consulting, marketing technology, AI, or marketing, with a track record of distinctive performance
• Clear communicator: You are able to express yourself clearly and persuasively, both in writing and speech
• Executive presence: Exceptional communication and presentation skills, able to effectively engage and influence executive-level stakeholders
• Business acumen: You can understand the key drivers of business for a given company and interpret the best way to accelerate impact via AI
• Technology enthusiast: You are passionate about new technologies and their potential to impact business-as-usual
• Execution-focused: you can structure a plan, align stakeholders, and see it through to execution
• People person: You build trust-based relationships with internal team members and external partners, and combine empathy with a willingness to have direct, challenging conversations
• Process-driven: You can create scalable frameworks to optimize the success of business outcomes
• Entrepreneurial: You take initiative, work around obstacles, and always seek creative ways to get to the next level

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $146,600-$172,400 /year, with an expected On Target Earnings (OTE) between $293,100-$344,800/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZEBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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