Marqeta

Marqeta is hiring for a Group Product Manager – Fraud role to join the Risk, Fraud and Disputes Team. As a Senior Product Leader, you will own the entire Real Time Decisioning product suite and 3D Secure authentication solutions. You will be in charge of challenging the status quo and creating a revolutionary suite of fraud management and authentication products at Marqeta. You will strike the right balance between stopping fraud, enhancing security, and protecting legitimate transactions — all while minimizing customer friction. You will be an experienced AI leader with a deep understanding of AI, fraud product development, and modern authentication protocols. You will partner with a diverse set of teams including engineering, data scientists, risk operations, legal, GTM and marketing.

We work Flexible First. This role can be performed remotely in the United States, only in one of our Premium or National locations, which you can review here.

The Impact You’ll Have

• Define and execute a clear, actionable strategy that aligns with the company's overall growth objectives
• Lead and inspire others with a compelling product vision and roadmap, driving alignment and seeking consensus among leadership, peers, and teams
• Deeply understand fraud, risk, and authentication ecosystems to identify the impact of initiatives or features across the platform. This includes understanding the competitive landscape, AI-based fraud tools, rules-based fraud engines, EMV 3DS specifications, issuer and merchant requirements, and strong customer authentication (SCA) requirements — particularly for regulatory compliance like PSD2 in Europe
• Develop AI-powered products and frictionless authentication solutions that directly address customer pain points, balance security with user experience, and drive business outcomes. Work cross-functionally to ensure optimal implementation and customer success
• Own the complete P&L for your suite of products and drive the adoption and optimization of Real Time Decisioning and 3D Secure solutions — balancing fraud prevention, authentication approval rates, customer experience metrics, regulatory compliance, and financial outcomes
• Collaborate across customer-facing and technical teams to collect inputs for prioritization of features, including value, effort, usability, and priority
• Create well-defined Product Requirement Documents focusing on customer and business value and defining metrics to quantify success
• Act as technical advisor to educate and evangelize features with customers via meetings, presentations, and other forums
• Collaborate with go-to-market partners to develop product collateral, presentations, trainings, and other tools to bring products to customers and prospects
• Leverage hands-on AI and prototyping skills to rapidly validate product concepts, build proof-of-concept models, and accelerate the path from idea to production
• Stay current on the latest AI/ML research, foundation models, and tooling — and proactively identify opportunities to embed AI capabilities across the Risk Decisioning and 3D Secure product suites

Who You Are

• 10+ years in product management roles designing and delivering fraud, risk, and/or authentication solutions that have delighted customers and driven business growth
• Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution
• Experience recruiting and growing top talent and building high-performing teams, with strong EQ and leadership skills
• Passion for AI, demonstrated through hands-on building, prototyping, or side projects, and a habit of staying current on the latest research, models, and tools
• Fluency with modern prototyping tools (e.g., Cursor, Replit, Claude Code) and the ability to use them to rapidly explore and validate product ideas
• Strong written and verbal communication skills with a talent for precise articulation of customer problems for both technical and business audiences
• "Roll up your sleeves" mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done

Nice-To-Haves

• Strong understanding of the payment industry ecosystem: card brand regulations, ISO 8583, EMV, and digital wallets
• Deep knowledge of 3D Secure protocols (especially EMV 3DS 2.x), card network authentication programs, and regulatory requirements like PSD2's Strong Customer Authentication (SCA) mandates
• Knowledge of biometric authentication methods, tokenization, and modern identity verification techniques
• Experience applying machine learning or AI models in production fraud or authentication systems

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $174,700 - $218,400
• Premium: $189,000 - $236,300

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

As Marqeta’s Principal Software Engineer on the Core Issuing & Processing team, you will work across the entire domain to stand up and drive high-impact projects for our customers from inception to completion. You will take on highly technical initiatives that optimize our issuing and processing engines, own the technical roadmap for the core platform, and partner with engineering leaders to drive engineering and operational excellence throughout the organization.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join

The Core Issuing and Processing team owns the foundational stack that powers Marqeta's core business. We develop and maintain the systems that span six critical domains: Onboarding, Issuing, Digital Wallets, Authorization & Clearing, Transaction Controls, and Ledger. Together, these systems form the backbone of Marqeta's card issuing and payment processing platform.

The Impact You’ll Have

• Own the technical roadmap and author system designs that enable scalable, secure, and operationally efficient card issuing and payment processing products for our customers.
• Spend significant time in the codebase – writing, reviewing, and optimizing code across the issuing and processing stack.
• Identify and drive high-impact technical initiatives that improve the performance, reliability, and cost-efficiency of our core processing engines.
• Collaborate with Product Managers to analyze requirements and provide technical recommendations across onboarding, issuing, digital wallets, authorization & clearing, transaction controls, and ledger.
• Mentor and guide technical leads, influence stakeholders, and establish success metrics to drive organization-wide technical excellence.
• Apply and evangelize modern best practices in your software designs and implementations to increase the platform's resiliency and scalability.

Who You Are

• 12+ years of hands-on software engineering experience.
• Demonstrated passion for software engineering excellence, including design principles, fault tolerance practices, scalability, cost, security & privacy considerations, and test-driven development.
• Experience partnering with product teams to ideate and bring innovative solutions to market.
• Experience developing and scaling microservices using modern cloud technologies, preferably AWS.
• Experience working with high volume / low latency data infrastructures.
• Solid understanding of security engineering best practices and demonstrable experience in designing solutions that adhere to those standards.
• Passion for non-functional challenges, namely: Scale, Cost, Reliability, Performance, High Availability.
• Experience building systems running in multiple regions.
• Team-oriented approach – can effectively lead a project, participate as an influential team member, and work cross-functionally with other organizations.
• Experience with our tech stack, namely Java, Springboot, Kubernetes, Terraform, Helm, Kafka, JPOS, and AWS services.

Nice-To-Haves

• Master's degree in Software Engineering.
• Experience in payment processing, card issuing, or the payments industry.
• Domain experience in authorization, clearing, settlement, tokenization, or ledger systems.

Your Manager

• Arash Afrooze, Sr Director, Software Engineering

Recruiter For This Role

• Prashant

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 207,600 - 259,500

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

As Manager of Data Infrastructure, reporting to the Director of Data Engineering, you will lead 5-6 engineers operating critical data platforms that power our AI and analytics strategy. This newly created hands-on leadership role combines technical depth with people management, requiring you to mentor your team, drive agile delivery, and apply product thinking to infrastructure. You'll execute on our data strategy while ensuring operational excellence for platforms processing billions in monthly transaction data.

We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here.

The Impact You'll Have

• Lead 5-6 engineers through hands-on technical mentoring, performance management, and career development while fostering operational excellence.
• Own data lake infrastructure operations (S3, Airflow, Kafka/MSK, Spark/Glue) maintaining 99.5% uptime and managing on-call rotation.
• Drive agile delivery with sprint planning, capacity planning, and requirements analysis to ship infrastructure improvements quarterly.
• Apply product thinking by gathering customer requirements from data teams, prioritizing platform features, and measuring adoption success.
• Execute technical roadmaps that deliver on data strategy, translating vision into concrete project plans with measurable outcomes.
• Partner with security/compliance on governance controls and work with vendors on technical integrations and platform optimization.

Who You Are

• 6+ years in data engineering/infrastructure with 2+ years leading technical teams at scale.
• Deep hands-on expertise with AWS data services (S3, EMR/Glue), Airflow, Kafka/MSK, and data catalog tools.
• Strong product thinking with experience translating customer requirements into platform capabilities.
• Proven agile delivery skills including capacity planning, sprint execution, and requirements analysis.
• Track record of operational excellence: on-call management, incident response, and achieving SLAs.
• Excellent mentoring skills with passion for developing engineers and building high-performing teams.
• Must be authorized to work in Canada with ability to travel quarterly to the United States.

Nice-To-Haves

• Experience with payments or the FinTech space.

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of four 45-60 min video calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $174,700 - $218,400

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

We're seeking an experienced Senior Manager, Platform Engineering to lead our infrastructure software engineering team responsible for Marqeta's Kubernetes-based compute platform. This is a critical technical leadership role at the heart of our infrastructure, supporting the applications that process millions of payment transactions with ultra-high availability requirements.

You'll drive platform modernization, cost optimization, and operational excellence while leading a team of infrastructure software engineers who build and maintain the foundational systems that enable Marqeta's engineering organization to ship quickly and reliably.

We work Flexible First. This role can be performed remotely in the United States, only in one of our National or Premium locations, which you can review here.

The Impact You’ll Have

Leadership & Team Development

• Lead, mentor, and grow a team of infrastructure software engineers focused on Kubernetes platform engineering
• Build a culture of innovation, operational excellence, and customer-focused platform development
• Recruit top talent and develop career growth paths for team members
• Foster collaboration with application development teams, SRE, security, and other infrastructure teams
• Drive technical decision-making while empowering engineers to own their solutions

Platform Strategy & Modernization

• Define and execute the technical roadmap for Marqeta's Kubernetes compute platform
• Drive continuous platform modernization to support evolving business needs and scale requirements
• Champion platform-as-a-product mindset, treating internal engineering teams as customers
• Evaluate and integrate emerging technologies and AWS services to improve platform capabilities
• Lead architectural decisions for container orchestration, service mesh, observability, and developer tooling

Cost Optimization & Efficiency

• Develop and implement strategies to optimize Kubernetes infrastructure costs without compromising performance or reliability
• Monitor and analyze compute resource utilization, identifying opportunities for right-sizing and efficiency gains
• Implement FinOps practices including chargeback/showback models, budget alerting, and cost allocation
• Drive adoption of cost-effective AWS services and spot instances where appropriate
• Partner with engineering teams to optimize application resource requests and limits

Operational Excellence & Availability

• Ensure ultra-high availability of the production Kubernetes platform supporting payment processing workloads
• Establish SLOs/SLIs for platform reliability and performance
• Lead incident response for platform-level issues and drive continuous improvement through blameless postmortems
• Implement comprehensive monitoring, alerting, and observability solutions
• Balance innovation with stability through disciplined change management and deployment practices

SDLC & Platform Engineering

• Design and implement CI/CD pipelines and deployment automation for platform infrastructure
• Apply software development best practices to infrastructure code (testing, code review, version control)
• Drive infrastructure-as-code initiatives using Terraform and other automation tools
• Collaborate with security teams to embed security into the platform and SDLC
• Enable developer productivity through self-service capabilities and golden paths

Technical Environment

You'll be working with technologies including (but not limited to):

• Container Orchestration: Kubernetes, Amazon EKS
• Cloud Platform: AWS (multi-account architecture)
• Infrastructure-as-Code: Terraform, Helm
• CI/CD: Argo
• Observability: DataDog

Who You Are

• 8+ years of experience in infrastructure engineering, platform engineering, or DevOps roles
• 5+ years of people management experience, leading technical teams through complex initiatives
• Deep expertise with Kubernetes in production environments at scale (architecture, operations, troubleshooting)
• Extensive Cloud fundamental knowledge (AWS preferred, including EKS, EC2, VPC, IAM, and other core services)
• Proven track record of Kubernetes cost optimization and resource efficiency improvements
• Strong understanding of SDLC methodologies, CI/CD practices, and infrastructure-as-code
• Experience managing ultra-high availability systems (99.99%+ uptime) in production
• Proficiency with infrastructure-as-code tools (Terraform, CloudFormation, etc.)
• Hands-on experience with container technologies, service mesh, and cloud-native architectures
• Strong technical leadership skills with ability to influence without authority across the organization
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice-To-Haves

• Experience in payments, financial services, or other highly regulated industries
• Familiarity with PCI-DSS, SOC 2, and compliance requirements in cloud environments
• AWS certifications (Solutions Architect, DevOps Engineer, or Security Specialty)
• Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)
• Experience with service mesh technologies (Istio, Linkerd, AWS App Mesh)
• Background with observability platforms (Prometheus, Grafana, Datadog, New Relic, etc.)
• Knowledge of GitOps practices and tools (ArgoCD, Flux)
• Experience with multi-tenancy and platform security patterns
• Familiarity with FinOps frameworks and cloud cost management tools

Typical Process

• Application Submission
• Recruiter Video Call
• Hiring Manager Video Call
• Virtual “Onsite” consisting of 4-5, 45-60 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $200,500 - $250,600
• Premium: $210,200 - $262,800

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reason

Marqeta is seeking a Senior Product Manager for SDKs, Developer Platform & Documentation to lead the strategy and evolution of the developer platform that powers how customers build on Marqeta. You will own the end-to-end developer experience across Mobile and Web SDKs, APIs, and documentation, ensuring developers can easily discover, integrate, test, and scale financial capabilities.

Your scope includes iOS, Android, and Web SDKs; API platforms; developer tooling; authentication and identity; developer portals; onboarding flows; sandbox environments; and documentation systems. You’ll partner closely with Engineering, Developer Relations, Documentation, Security, Design, and Solutions Engineering, as well as directly with customers,  to deliver a platform that is intuitive, reliable, and scalable. This role requires strong technical fluency and product judgment to improve developer experience, reduce integration time, and drive platform adoption.

The developer platform is how Marqeta scales. SDKs, APIs, and documentation determine how quickly customers build and launch. Strong developer experience reduces integration time, increases adoption, and drives growth. This role removes friction, accelerates time-to-production, and makes Marqeta the platform developers choose first.

We work Flexible First. This role can be performed remotely anywhere within Ontario, Canada. We’d love for you to join us!

This position is for an existing vacancy.

The Impact You’ll Have

• You will define how developers build financial products on Marqeta across mobile and web.
• Own the roadmap for Mobile and Web SDKs (iOS, Android, Web), including scalability, performance, and usability
• Lead developer documentation strategy across API references, guides, and onboarding experiences
• Improve developer onboarding, API usability, and integration workflows
• Partner with engineering on SDK lifecycle management (releases, versioning, compatibility, performance, security)
• Build tooling and environments (sandbox, testing, debugging) to accelerate integration and developer productivity
• Drive SDK and platform adoption by reducing complexity and improving developer experience
• Enable modern payment experiences, including mobile wallet integrations (Apple Pay, Google Pay)
• Collaborate across Developer Relations, Documentation, Support, and Solutions Engineering
• Leverage AI to improve developer workflows (documentation generation, troubleshooting, API discovery, code examples)

Who You Are

• 5-8+ years building products developers love — proven track record shipping SDKs, APIs, or developer platforms that scale and delight technical audiences
• Deep technical fluency across modern ecosystems — strong working knowledge of mobile (iOS/Android), web frameworks, and API-first architectures that power today's digital experiences
• SDK and API expertise — hands-on experience with SDK architecture, lifecycle management, and crafting intuitive APIs that developers actually want to integrate
• Developer experience obsessed — proven ability to improve onboarding flows, enhance API usability, and create documentation that turns complexity into clarity
• External developer engagement — experience building for and collaborating with external developer communities, including partnerships with DevRel teams to drive adoption and advocacy
• Data-driven platform growth — track record scaling developer platforms using metrics that matter: adoption rates, time-to-first-hello-world, API error rates, and developer satisfaction
• Fintech or infrastructure platform experience — bonus points for payments expertise (mobile wallets like Apple Pay/Google Pay) or building mission-critical infrastructure that powers other products
• Innovation mindset — experience applying AI/automation to streamline developer workflows, reduce friction, and unlock new capabilities that weren't possible before

Nice-To-Haves

• Owned end-to-end developer journeys
• Experience with design systems tied to SDKs
• Experience driving platform standardization
• Experience with developer observability/debugging tools
• Experience across enterprise and self-serve developers
• Track record improving time-to-first-call or time-to-production

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 108,000 - 135,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Marqeta is seeking a detail-oriented Senior Marketing Analyst to help transform data into actionable insights that optimize marketing performance and drive business growth.

Reporting to the Marketing Analytics Manager, this role focuses on building scalable, trusted performance reporting–validating and enhancing datasets, creating and managing self-serve dashboards, and uncovering insights that improve pipeline and spend efficiency. You’ll partner closely with Integrated Marketing, Demand Gen, MarketingOps, Web Strategy, and RevOps to ensure consistent, accurate reporting across the customer journey and deliver insights that inform marketing strategy and execution.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have:

• Build, maintain, and improve adoption of self-serve dashboards, ensuring accuracy, consistency, and usability across marketing and GTM teams.
• Prepare datasets to support ongoing reporting, forecasting, attribution inputs, segmentation, and broader analytics initiatives.
• Conduct foundational analysis of campaign performance, funnel behavior, web engagement, audience trends, and paid media efficiency.
• Define tracking requirements and partner with platform owners (GA4, Salesforce, Marketo, paid media) to support accurate implementation and ensure data is properly validated.
• Design and execute measurement and testing plans, including experiment setup, QA, and initial results analysis.
• Maintain the quality and reliability of marketing analytics data across source systems, ingestion pipelines, warehouses, and BI layers by investigating issues, validating transformations, and coordinating updates to ensure consistent reporting.

Who You Are:

• 3–5 years of experience in marketing analytics, business analytics, or a related field within a B2B revenue organization.
• Strong proficiency with Advanced Excel and SQL, including experience querying data warehouses (e.g., Snowflake, BigQuery).
• Familiarity with GA4, Salesforce, and marketing automation platforms (e.g., Marketo).
• Proficiency with data visualization tools (e.g., Looker) for dashboard creation and maintenance.
• Experience working with analytics data pipelines in a modern cloud data stack (e.g., Fivetran, Snowflake, BigQuery, LookML), including validating data ingestion and troubleshooting pipeline or reporting issues.
• Demonstrated ability to organize, validate, and QA data with strong attention to detail.
• Clear, concise communicator capable of translating analytical findings into actionable recommendations.
• Naturally curious, highly organized, and comfortable working with ambiguous data and partnering with cross-functional teams in a fast-paced environment.

Recruiter for this role

• Louise Devlin

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 3 x 45 min calls
• Assignment to present back to the team
• Offer!

At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you.

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.

The new-hire OTE range for this position, reflected in CAD, is: $88,500 - $110,600

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Marqeta is seeking a Senior Product Manager for Marqeta Dashboard & Enterprise Operational Platforms to lead the strategy, development, and evolution of the systems that power financial operations at scale. This role owns the Marqeta Dashboard, the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance.

You will build the tooling that enables operations teams to run financial products efficiently and securely, transforming complex workflows into intuitive, scalable systems. This includes opportunities to introduce AI-driven automation, improve operational visibility, and reduce manual effort across the platform. You’ll work cross-functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver high-impact solutions that sit at the center of how Marqeta operates.

The Marqeta Dashboard is where operations happen. It is how customers run their programs, resolve issues, and gain control over their financial products. This role defines how that experience evolves — turning operational complexity into scalable, intelligent systems that unlock efficiency, visibility, and growth.

We work Flexible First. This role can be performed remotely anywhere within Ontario, Canada. We’d love for you to join us!

This position is for an existing vacancy.

The Impact You’ll Have

• Define and drive the roadmap for the Marqeta Dashboard and enterprise operational platforms

• Build tools that streamline workflows across:

• Card and account management

• Transaction investigation
• Disputes and servicing

• Operational controls and monitoring

• Deliver dashboards and reporting that provide real-time operational visibility

• Design systems that support secure, compliant financial operations (identity, permissions, governance)
• Integrate with enterprise systems (CRM, case management, support tooling, data platforms)
• Identify and deliver AI-assisted workflows to improve efficiency and reduce manual work
• Partner closely with Engineering and Design to ship intuitive, workflow-driven experiences
• Translate operational pain points into scalable product solutions

Who You Are

• 5-8+ years of product management experience building enterprise software or operational platforms, with a focus on tools for operations teams (support, risk, disputes, program management)
• Strong technical product leadership — experience working closely with Engineering and Design on complex systems, with proven ability to simplify workflows into clear, scalable product solutions
• Operational systems expertise — hands-on experience building operational dashboards, case management systems, or support tooling; familiarity with platforms like Salesforce, Zendesk, or ServiceNow is a plus
• Domain knowledge in regulated environments — experience with disputes, fraud, or compliance-related workflows, with comfort operating in fast-moving, highly regulated settings
• Strategic execution skills — strong ability to define product strategy, prioritize roadmaps, balance competing priorities, and drive end-to-end execution
• Exceptional product judgment — able to balance customer needs, compliance requirements, and technical constraints while maintaining focus on business impact
• Cross-functional collaboration — excellent communication and stakeholder management skills; operate comfortably across technical, operational, and business teams with ability to influence without authority
• Ownership mindset — thrive in cross-functional environments, take end-to-end ownership, and are energized by improving how teams operate at scale

Nice-To-Haves

• Experience building multi-tenant platform products used across multiple customers or programs
• Experience driving 0 to 1 or major platform modernization efforts
• Strong understanding of data models, reporting systems, and analytics-driven products
• Experience working with real-time systems or event-driven architectures
• Experience introducing AI/ML or automation into operational workflows at scale
• Experience working directly with bank partners, regulators, or enterprise customers
• Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve)

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 108,000 - 135,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

As a Production Support Engineer I at Marqeta, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving technical issues, using known procedural documents with some technical analysis performed while translating technical jargon into user-friendly language. In addition, you will collaborate with our Engineering teams to manage software updates.

Your role will also involve handling problems in all areas of Marqeta's products and services and ensuring that our customers get the best support. For complex issues, you would follow escalation procedures engaging Senior members and Engineering teams. At Marqeta, we value the essential role our Production Support Engineers play in our service delivery chain and look forward to welcoming you to our team.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is for an existing vacancy.

The Impact You’ll Have

• Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
• Perform problem-solving, diagnosing, and generating corrective action plans for issues
• Work cross-functionally to resolve issues and provide customer care
• Provide on-call support for rotations and escalations
• Assist in monitoring production transaction volume, functionality and performance
• Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning
• Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements

Who You Are

• 2 years of experience in Technical Support, Production Support, or IT Support for B2B customers
• Experience in payments and/or accounting systems
• Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy, and also be able to converse with both internal and external technical and non-technical stakeholders
• Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision
• Experience with ticketing systems (such as, Jira, SalesForce, etc)
• Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.)
• Basic SQL knowledge should be able to modify queries for data extraction for troubleshooting
• Comfortable working within a Linux environment
• Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumoLogic, Grafana, Datadog, and New Relic
• The ability and desire to learn new technologies and tools

Nice to haves

• Experience working at a high-growth company
• Scriptwriting - Python, Ruby, Shell, etc
• Ability to read/understand Java codebase

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 60,600 - 75,800

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

As Director of Product Management for our Next Gen Platform, you will lead & execute the product vision for our next generation issuance & processing platform focusing on platform modernization, service abstraction, scalability, and more, while supporting the growth of our new and existing customers. You will lead a team to cut across core components of our platform including issuing, fulfillment, processing, ledger, tokenization, and customer onboarding & enablement. This role bridges strategy, delivery, and operational excellence to ensure we continuously deliver customer value and exceptional platform performance.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland office. We’d love for you to join us!

The Impact You'll Have

• Shape the strategic direction of Marqeta’s core platform and production support experience, directly influencing how $300B+ in annual TPV flows through our systems.
• Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust across our ecosystem.
• Architecting "Operating Models" for medium-scale engineering organizations.
• Enable the company to move faster and with confidence by building resilient systems, intuitive tooling, and clear operating models across product and support.
• Drive alignment between customer needs, operational realities, and long-term product investments—ensuring Marqeta is positioned to lead in a dynamic payments landscape.
• Deliver measurable improvements to customer satisfaction and retention by embedding support insights directly into product planning and prioritization.
• Ensure Marqeta stays ahead of regulatory, network, and market shifts by turning external signals into internal advantage through strategic product bets.
• Be a critical voice in connecting platform capabilities with customer outcomes—ensuring every roadmap decision delivers impact at scale.
• Grow and mentor a senior product organization that excels at cross-functional leadership, systemic thinking, and operational rigor.
• Create an executive-friendly view of production health, product performance, and platform risk—turning complexity into clarity for decision-makers.

Who You Are

• 10+ years in product management leadership, with experience in payments, fintech, or SaaS platforms.
• Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution
• High EQ and leadership skills with a passion for coaching and growing diverse, high-performing teams.
• Exceptional communication skills, able to articulate complex technical concepts to business audiences and influence at all levels of the organization.
• Deep understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services
• Deep technical acumen with familiarity across APIs, cloud services, distributed systems, and modern production support practices (observability, incident management, SLAs/SLOs).
• Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions
• Excellent technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases
• “Roll up your sleeves” mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done

Nice-To-Haves

• Managing technical products (SaaS platform services, API/SDK product)
• Understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, etc.
• Implementation of solutions processing 100M+ transactions per day
• Building Fintech products or incredible developer experience
• Reconciliation systems and money movement
• HSMs and key management
• Agile software development methodologies

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $198,100 - $247,600
• Premium: $214,400 - $268,000
• Premium Plus: $233,000 - $291,300

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

We are seeking an experienced Manager, Asset Management to lead enterprise-wide technology asset governance and lifecycle management programs. This role will establish comprehensive asset management frameworks, drive strategic initiatives to reduce technology debt and SaaS sprawl, and ensure optimal utilization of software and hardware assets across the organization. The successful candidate will collaborate cross-functionally to implement robust governance processes that support cybersecurity requirements, compliance objectives, and operational efficiency.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have

• Asset Lifecycle Management & Governance

• Develop and implement comprehensive asset lifecycle management programs covering all technology assets from procurement through disposal.

• Establish and maintain governance frameworks, processes, and systems to ensure accurate and comprehensive inventory of all Marqeta technology assets.
• Design and execute asset tagging strategies that support inventory requirements, risk classification, and decision-making processes.
• Create standardized asset management policies and procedures that align with industry best practices and regulatory requirements.
• Partner with Architecture Review Board, Cybersecurity, Procurement, and Finance teams in overall governance design.

• Collaborate with procurement teams to implement pre-procurement technology request approval processes.

• Asset Inventory Design

• Partner with cybersecurity, IT operations, and business stakeholders to collect and analyze asset inventory requirements.

• Ensure asset inventory systems provide meaningful data views, accurate risk classifications, and support strategic decision-making.

• Software Asset Optimization & SaaS Management

• Develop and execute comprehensive software management strategies to eliminate shadow IT and reduce duplicative capabilities.

• Lead SaaS sprawl management initiatives to optimize software licensing, reduce costs, and improve security posture.
• Implement software asset governance programs that ensure compliance with licensing agreements and usage policies.

• Establish metrics and reporting frameworks to track software utilization, compliance, and cost optimization.

• Technology Debt Reduction & Strategic Planning

• Proactively identify and manage end-of-life (EOL) and end-of-support (EOS) assets across all technology categories.

• Develop strategic roadmaps for technology refresh cycles and asset modernization initiatives.
• Lead laptop lifecycle management programs including imaging, deployment, and retirement processes.
• Create comprehensive asset management dashboards and reporting to support executive decision-making.

Who You Are

• Education & Certifications

• Bachelor's degree in Information Technology, Business Administration, or related field

• Relevant certifications such as ITIL Foundation, Certified Software Asset Manager (CSAM), or IT Asset Management certifications preferred

• Experience Requirements

• 10+ years of experience in IT asset management, software asset management, or related technology operations roles with 1+ years of experience leading teams

• Proven track record managing enterprise-scale asset management programs and governance initiatives
• Experience with asset management tools, CMDB systems, and inventory management platforms

• Demonstrated success in SaaS management, software licensing optimization, and technology lifecycle planning

• Technical Skills

• Proficiency with asset management platforms (ServiceNow, JIRA, Oomnitza, or similar ITAM tools)

• Strong knowledge of software licensing models, compliance requirements, and vendor management
• Experience with cloud asset management (preferably AWS), tagging strategies, and automated discovery tools

• Understanding of cybersecurity frameworks and how asset management supports security objectives

• Leadership & Business Skills

• Excellent analytical and problem-solving abilities with strong attention to detail

• Proven stakeholder management and cross-functional collaboration skills
• Strong communication abilities with experience presenting to executive leadership
• Financial acumen for cost optimization, budget management, and ROI analysis
• Change management experience and ability to drive process improvements across the organization
• A strong bias toward action and ability to operate proactively and effectively in a dynamic, fast-paced environment
• High ethical standards and a commitment to promoting a strong security culture

Nice-To-Haves

• Master's degree in Information Technology, Computer Science, or related field
• Experience in financial services, fintech, or highly regulated industries
• Experience with enterprise architecture or architecture review boards
• Project management certifications (PMP, Agile) are advantageous

Typical Process

• Application Submission
• Recruiter Video Call
• Hiring Manager Video Call
• Virtual “Onsite” consisting of 4-5, 45-60 min interviews
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 108,200 - 135,200.

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

As Marqeta’s  Workforce Management Lead, you will leverage your expertise in operational forecasting to build and own workforce planning, optimizing staffing and resource allocation across our fintech operations (BPO and internal teams). This role requires a proactive, data-driven professional who can drive operational rigor across multiple value-added services, including dispute handling, fraud operations, and contact center support, deliver accurate capacity planning in a fast-paced, dynamic environment and serve as a trusted advisor to our operations leaders.  As a new internal function, you will have strong influence in how WFM is developed within Marqeta.

This role will be performed in a hybrid work model (Tuesday, Thursday onsite) from our Warsaw office.  We’d love for you to join us!

The Impact You’ll Have

• Develop and maintain short- and long-term capacity plans for multiple customer-facing teams, including specialized dispute handling, chargebacks and contact center inquiries. In the future, further develop capacity models for resourcing of collections agents or in house QA teams
• Analyze historical data, business trends and forecast inputs to replace fragmented spreadsheets and create scalable systems for accurate volume forecasts and actionable staffing models that account for seasonal patterns, product launches, and regulatory requirements
• Drive strong WFM operational rigor across our BPO vendor and the various value added services, ensuring alignment on forecasting methodology, service level expectations and reporting standards
• Collaborate to design optimal staff schedules and manage real-time adherence, proactively identifying performance risks and recommending intraday adjustments to meet service level agreements
• Partner with cross-functional stakeholders (Operations, Finance, Go To Market, Training, QA) to understand business drivers, nuances within the operation, upcoming initiatives and volume impacts, translating them into workforce requirements, approved OTP for training and budget alignment; able to model multiple resulting scenarios to support informed decision-making, including tradeoffs
• Develop north star expectations for efficiency/productivity in our operations.  Monitor and analyze key contact center metrics (AHT, shrinkage, occupancy, service level, adherence, abandonment rates) specific to fintech operations and dispute resolution patterns
• Present capacity insights, staffing recommendations, and performance analysis to leadership
• Optimize multi-skill routing strategies and resource allocation across channels (phone, chat, email) to maximize efficiency and meet customer service objectives
• Continuously improve planning processes, tools, and reporting methodologies to drive greater forecast accuracy, operational efficiency, and planning sophistication. Influence Product/Eng roadmaps for agent system productivity/efficiency metrics
• Collaborate with BPO Workforce Management and MQ Operations and Finance teams to align on headcount planning, hiring timelines, budget allocation, and long-term capacity strategy
• Develop systems to oversee and ensure BPO billing accuracy across hiring, training and production delivery

Who You Are

• Bachelor degree or equivalent education
• 5+ years of experience in workforce management, capacity planning, or advanced business analytics within a fast-paced, service-oriented environment
• 3+ years in fintech, banking, payments or financial services operations
• Proven experience with dispute handling forecasting (chargebacks, fraud claims, payment disputes) and contact center operations & service KPIs
• Experience managing or coordinating BPO partners and various geographical sites
• Strong communication and collaboration skills
• Capable of operating autonomously and without an existing WFM playbook

Nice-To-Haves

• Experience with Snowflake, Datadog or advanced analytics (knowledge of SQL, Python, or experience analyzing CRM data like Salesforce or Zendesk or telephony data like Amazon Connect is a strong advantage)
• Knowledge of financial regulations (Reg E, Reg Z, ACH rules, card network guidelines)
• Familiarity with omnichannel forecasting (phone, chat, email, social media)
• CWPP (Certified Workforce Planning Professional) or similar certification
• Experience managing remote or distributed teams across multiple geographies
• Experience with early-stage organizations, building systems and tooling from the ground up; you’re motivated by building a foundation for future scale

Your Manager

• Katie Clark, Head of Partner Operations & Experience Transformation

Recruiter For This Role

• Agata Wojciechowska

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in PLN,  is: 232,000 - 290,000. The bonus target for this position is 15% of the applicable base salary, subject to the plan terms and meeting eligibility requirements.

Along with monetary compensation, Marqeta offers:

• Monthly stipend for your home office equipment and connectivity
• Annual development stipend to support your growth and development
• Pension Scheme provided by Allianz
• Employee health through Luxmed with employee cover paid at 100% by Marqeta
• Four floating holidays as additional paid days off to your annual leave entitlement
• In-office amenities including: drinks and snacks, wellness room, dedicated barista, community events onsite
• MultiSport Plus membership offerings

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

As Senior Product Manager for Tokenization, you will own the product strategy and roadmap for Marqeta's tokenization platform - the foundation that powers digital wallet provisioning and network token transactions, and a central pillar of Marqeta's business. You'll shape the strategic direction of the platform, drive innovation that delivers industry-first capabilities, and manage relationships with key partners including Visa, Mastercard, Apple, and Google.

From launching new products and expanding into emerging use cases to ensuring compliance with network and wallet mandates, you'll deliver impactful capabilities across provisioning, transaction processing, and token lifecycle management. Your passion and attention to detail will help keep a mission-critical platform reliable and compliant - while pushing the boundaries of what's possible in tokenization to create lasting value for customers and Marqeta.

We work Flexible First. This role can be performed remote within the United States or from our Oakland, CA headquarters. We’d love for you to join us.

The Impact You’ll Have

• You'll help shape a compelling product vision and roadmap for the tokenization platform, driving alignment and seeking consensus among leadership, engineering, and cross-functional partners
• Directly engage with Visa, Mastercard, Apple, and Google on compliance mandates, protocol migrations, and strategic partnership initiatives - serving as Marqeta's primary product voice for tokenization
• Collaborate across engineering, operations, and international teams to manage complex, multi-month initiatives such as network migrations and regional compliance rollouts
• Translate network and wallet requirements into clear engineering specifications, writing high-quality PRDs with crisp acceptance criteria that maintain engineering velocity
• Deliver customer value iteratively, launching new capabilities end-to-end — from ideation through rollout — driving measurable gains in token provisioning and transaction processing volume
• Identify and flag customer-impacting gaps in the platform, surfacing issues to leadership early with clear status updates and action plans
• Own the product narrative for tokenization across GTM, Product Support, Customer Success, and onboarding  - ensuring cross-functional teams have the product knowledge, documentation, and strategic context they need to move fast and represent the platform accurately to customers
• Collaborate with go-to-market partners to develop product collateral, presentations, and enablement tools that bring tokenization capabilities to customers and prospects
• Stay current with payment industry trends, competitive landscape, and growth opportunities to proactively shape the platform's direction

Who You Are

• 5+ years in a product management role designing and delivering payment solutions that have delighted customers and driven business growth
• Deep expertise in the payment industry ecosystem: card brand regulations, payment networks, tokenization standards, and digital wallet integrations (Apple Pay, Google Pay)
• Proven track record of end-to-end product delivery and execution, with experience independently owning a complex platform with high compliance and reliability requirements
• Strong written and verbal communication skills with a talent for precise articulations of customer problems for technical and business audiences
• Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions
• Excellent technical acumen, curiosity, and familiarity with APIs, data analysis, and working alongside engineering teams to shape technically sound solutions
• A customer-centric mindset — you consistently ask "How does this solve the customer's problem?"
• "Roll up your sleeves" mentality to make your products successful and get things done, even when the path is unclear
• Expertise in Agile, stakeholder management, and product lifecycle management

Nice to Haves

• Experience with transaction processing systems, 3DS authentication, or issuer processing platforms
• Familiarity with international payment regulations.
• Experience managing tier-0 or mission-critical services with high uptime expectations
• Understanding of connected platform components beyond tokenization, such as fulfillment, accounts, and issuing systems

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $120,600 - $150,700
• Premium: $130,500 - $163,100
• Premium Plus: $141,800 - $177,300

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

As Marqeta’s Information Security Manager you will lead Vulnerability Management and establish a Data Security program. You’ll drive risk reduction across cloud, endpoints, and applications, while building controls and monitoring to safeguard critical data end-to-end across all of Marqeta’s systems and services—100% cloud-based, with no data center footprint.

We work Flexible First. This role can be performed remotely anywhere within the United States. We’d love for you to join us!

The Impact You'll Have:

Vulnerability Management

• Lead program strategy and operations: asset coverage, scanning cadence, prioritization, and measurable risk reduction using Tenable (Nessus/SC/IO) and Snyk.
• Integrate Tenable and Snyk findings into engineering backlogs with clear SLAs; partner with SRE, platform, and application teams to drive remediation.
• Establish risk-based prioritization (CVSS, KEV, EPSS, exploitability, business criticality) and publish dashboards for transparency to leadership.
• Mature patching and configuration baselines; build preventative controls and secure-by-default guardrails.
• Coordinate vulnerability disclosure, pen test intake, and threat-driven campaigns for actively exploited CVEs.
• Report program health, trends, and exceptions to security leadership and auditors.

Data Security (Program Build & Ownership)

• Establish clear data ownership and stewardship across critical datasets; define roles, responsibilities, and decision rights.
• Define and enforce data classification, access, and usage policies; drive best practices and guard rails for least privilege and segregation of duties.
• Operationalize Sentra (DSPM) and Google DLP to monitor data exposure and access risks; drive timely remediation with accountable teams.
• Build data lifecycle controls (creation, storage, use, sharing, archival, destruction) and technical guardrails embedded in platforms and workflows.
• Ensure compliance with data protection regulations (e.g., PCI, SOX); partner on control design, testing, and evidence collection.
• Collaborate with Security, Legal, Privacy, and Data teams to protect data across its lifecycle and enable safe analytics/product use cases.
• Develop metrics (DLP incidents, misconfigurations, toxic combinations, stale sensitive datasets, policy violations) and report to leadership.

Who You Are:

• 7–10+ years in information security with 3+ years leading programs or teams; regulated/fintech experience preferred.
• Hands-on depth managing vulnerabilities at scale with Tenable and Snyk across cloud-native, containers, endpoints, and CI/CD.
• Practical experience building/maturing data security programs with Sentra (DSPM) and Google DLP; strong policy design and enforcement.
• Partner management across engineering, data, and compliance; able to translate risk into actionable plans and measurable outcomes.
• Familiarity with PCI and SOX; knowledge of SDLC, DevSecOps, and cloud security architectures (AWS/GCP/Azure).
• Comfort with IAM/IGA, SIEM, CNAPP, and ticketing/workflow integrations; solid grasp of data governance concepts (stewardship, lineage).
• Excellent communication and reporting—clear narratives, crisp metrics, executive-ready updates.
• Certifications such as CISSP or CISM are a plus.

How you’ll measure success

• Reduction in high-risk vulnerabilities and time-to-remediation across prioritized asset classes.
• Complete inventory coverage and adherence to patch/configuration SLAs via Tenable/Snyk dashboards.
• Implemented and adopted data classification and access policies with defined ownership.
• Sentra and Google DLP coverage with declining exposure trends and timely remediation.
• Successful PCI/SOX audits for relevant controls; fewer exceptions and faster closure.
• Clear metrics and dashboards used by leadership for decision-making.

Nice to Have's:

• Experience automating Tenable/Snyk workflows into CI/CD and GRC/Risk registers.
• Background in data governance (stewardship councils, RACI) and analytics platform security (e.g., Snowflake, Databricks, BigQuery).
• Exposure to SaaS Security Posture Management and third-party data controls at scale.

Manager:

• Chetan Jha

Recruiter For This Role:

• Kayla Osuna

Compensation and Benefits:

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $167,100 - $208,900
• Premium: $179,800 - $224,700
• Premium Plus: $$195,400 - $244,400

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorise transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Position Summary:

The Production Support Engineer role in our European team is at the centre of the customer experience for Marqeta. We strive to provide the highest quality support and service to our valued customers. You will play a critical role in managing the technical needs of Marqeta customers.

The Impact You'll Have:

• Configure environments and controls.
• Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors.

• Provide high-quality support to our customers:

• Respond to inquiries via tickets, emails, and other channels

• Take ownership of responding to inquiries, issues, and escalations
• Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues

• Work cross-functionally to resolve issues and provide customer care

• Become a Marqeta product expert.

• Assist in monitoring production transaction volume, functionality, capacity, and performance.
• Assist in responding to alerts, data, and trends that have customer impact
• Coordinate and execute internal projects to better improve the support process.
• Be proactive in monitoring, optimising issuer resolution, and implementing corrective action planning.
• Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support-related issues and improvements.
• Provide on-call support for rotations and escalations.
• Advise onboarding customers on a technical solution to meet their business needs, balancing best practices, regulatory limitations, and an evolving platform.
• Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors.
• Provide feedback to product, engineering, design, and info dev teams to improve outputs based on customer experience.
• Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organisation grow and improve.

Who You Are:

• Experience in the card payments industry is strongly preferred; an understanding of Visa and Mastercard transaction flows, 3DS, PSD2, and Tokenisation will be helpful.
• Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy and also be able to converse with both internal and external technical and non-technical stakeholders.
• Enjoy working in a team environment.
• 4+ years of experience in technical support, production support, or IT support for B2B customers.
• Committed, flexible, and with demonstrated ability to maintain high levels of productivity with minimal supervision.
• Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.)
• Comfortable working within a Linux environment.
• Intermediate SQL knowledge (MySQL or Postgres experience preferred)
• Scriptwriting - Python, Ruby, Shell, etc.
• Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumLogic, Grafana, Datadog, and New Relic.
• The ability and desire to learn new technologies and tools.

Great to have but not required:

• Experience with Salesforce, Jira and Confluence
• Experience in Relational Database
• Experience working at a high-growth start-up

Recruiter for this role

• Lou Devlin - Linkedin Profile (no agencies please!)

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Marqeta is looking for a Director, Software Engineering to lead and evolve our Credit platform. This is a critical leadership role responsible for scaling the next generation of innovative credit products that power modern fintech experiences. You will lead multiple engineering teams responsible for building, operating, and modernizing core components of our credit platform. This role requires a leader who sets a high bar, moves with urgency, and brings clarity in complex environments.

You will partner closely with Product, Data, Risk, Compliance, and Operations to define strategy, drive execution, and deliver resilient, secure, and highly available systems at scale.

This role can be performed remotely anywhere within Ontario, Canada. We’d love for you to join us!

• Backfill: This position is for an existing vacancy.

The Impact You’ll Have

• Lead and develop multiple engineering teams responsible for core credit capabilities
• Drive platform resiliency, scalability, and operational excellence
• Partner with Product to shape roadmap, sequencing, and delivery strategy
• Establish clear engineering standards around quality, reliability, testing, and documentation
• Improve execution rigor including planning, sprint hygiene, and measurable outcomes
• Lead architectural discussions and make high quality technical decisions
• Stay close to the codebase and system design while empowering teams to execute
• Recruit and develop top engineering talent and actively build bench strength
• Create a culture of ownership, accountability, and continuous improvement

Who You Are

• 10+ years of engineering experience with 5+ years leading managers or multiple teams
• Experience building and scaling distributed systems in cloud native environments, preferably AWS
• Strong background in microservices architectures and high availability systems
• Proven ability to operate in regulated or compliance sensitive environments
• Experience in fintech strongly preferred; credit domain experience is a plus but not required
• Demonstrated track record of raising engineering standards and improving execution discipline
• Comfortable navigating ambiguity while driving clarity and momentum
• High personal standards and a bias toward action

What Will Set You Apart

• Experience building or scaling credit products such as underwriting, ledgering, servicing, or transaction processing
• Experience improving platform resiliency such as multi region architectures
• Track record of evolving teams from good to great
• Masters Degree in Computer Science

Your Manager

• Rahul Rana

Recruiter For This Role

• Prashant Sharma

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD is: 207,600 - 259,500

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.