Customer Service Coordinator, Digital Operations

What you'll do

• Demonstrate strong customer focus and empathy in interactions.
• Communicate effectively with customers to resolve issues efficiently.
• Use exceptional listening and questioning skills during calls.
• Manage time and prioritize tasks to handle multiple requests.
• Maintain high standards of confidentiality and data security.
• Display flexibility and adaptability to changing work conditions.

What we're looking for

• At least 2 years of customer service or call center experience
• Strong communication skills and ability to demonstrate empathy with customers
• Proven track record of effective time management and organizational skills
• Experience using Google Suite or Microsoft Office applications
• Ability to work within a 100-mile radius of designated locations for in-person reporting
• Reliable high-speed internet connection (at least 100 Mbps download, 10 Mbps upload)
• At least 6 months of experience in the financial industry