Senior Associate, Content Manager

Capital One Financial

Hybrid

Quick summary

Work type
Hybrid
Location
Richmond, VAChesapeake, VATampa, FLLas Vegas, NVPlano, TXWilmington, DELincoln, NESt Cloud, MN
Salary
$80,800–$92,200 / yr
Posted
1 day ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $181k
This role $86k
$64k most similar roles pay here $236k

This role pays less than 98% of similar roles. Most pay $142,400–$219,281 — the shaded band above. At the midpoint, this role pays about $86k versus about $181k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 680 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 674 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Senior Associate, Content Manager

Role Posting Log in to save

Capital One’s Card Shared Services Learning & Knowledge team is seeking a Senior Associate – Content Manager to drive content transformation and enhance agent performance. This role involves partnering with stakeholders to develop comprehensive content strategies that meet business needs, ensuring quality through governance processes, and writing user-centric content for agents. The ideal candidate will also conduct research using data and call listening tools to improve content effectiveness and collaborate closely with teams to advocate for the agent experience. Preferred qualifications include 3+ years of digital product or UX research writing experience in a secure home office environment within specified zip code areas. This position requires strong communication, adaptability, and a passion for delivering intuitive content solutions that support customer service excellence at scale.

Skills

Nonelisted

What you'll do

  • Develop comprehensive content strategies to enable agent performance and meet customer servicing needs.
  • Review and approve content before publication to ensure consistency and quality adherence.
  • Write clear, user-friendly content to guide agents in assisting customers effectively.
  • Conduct research using data and call listening tools to identify areas for content improvement.
  • Collaborate with business partners to align on project goals and content strategy value.

What we're looking for

  • At least 2 years of writing experience in content strategy or UX research.
  • Develop and review comprehensive strategies for agent-facing content.
  • Ensure consistency and quality by following established content standards.
  • Write clear, human-centric content to guide agents effectively.
  • Conduct data analysis and focus groups to improve content performance.
  • Advocate for the agent experience on projects impacting content delivery.

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