Capital One is seeking a bilingual (Spanish) Senior Customer Service Coordinator to join their dedicated Collections team in one of several specified locations across the United States. This role involves providing exceptional customer service through inbound and outbound calls, advocating for customers, resolving issues, and implementing process improvements while adhering to compliance requirements. The ideal candidate will have at least four years of customer service experience, including collections work within the financial industry, and must be proficient in both Spanish and English. Key responsibilities include handling complaints, de-escalating complex situations, and mentoring fellow associates. Successful candidates should possess strong communication skills, a positive attitude, and the ability to manage multiple tasks effectively while maintaining high standards of customer care.
Skills
Google Suite
Microsoft Office
Spanish
English
Customer Service
Call Center
Financial Industry
Collections
VPN
ISP
What you'll do
Advocate for customers and resolve issues in compliance with regulations.
Investigate customer concerns and implement process improvements.
Guide other associates to solve complex customer issues effectively.
Provide real-time feedback to colleagues on customer service techniques.
Handle inbound and outbound collections calls proficiently.
What we're looking for
At least 3 years of customer service or call center experience.
Fluent in Spanish and English.
Experience working in the financial industry.
Collections experience required.
Strong communication and problem-solving skills.
Ability to work independently with good judgment.
Investigate customer concerns and implement process improvements.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$119,800–$220,000.
Peer median band
$119,800–$220,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$135,000–$214,500
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
489 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 483 roles with salary data.
Google Suite
Microsoft Office
Financial Industry
Customer Service
Call Center
Internet
Fiber Internet
Cable Internet
Network Security
Time Management
Organizational Skills
Problem Solving
Decision Making
Communication
Attention to Detail
Flexibility
Empathy
Judgment
Listening Skills
Questioning Techniques
De-escalation
CRM
ticketing systems
support tools
KPIs
process documentation
self-service platforms
release management tools
training software
communication tools
project management tools
data analytics tools
customer feedback tools