As a Senior Complaints Coordinator at Capital One’s Customer Operations team, you will advocate for customers by resolving complaints and escalated issues in compliance with regulatory requirements. Your daily tasks include investigating customer concerns, implementing process improvements, and providing real-time guidance to fellow associates. This role demands fluency in Spanish and English, along with 3+ years of customer service experience and proficiency in Google Suite or Microsoft Office. Ideal candidates also have financial industry experience. You will work within a 100-mile radius of designated locations, reporting in person when necessary, supported by Capital One’s robust training programs and resources to ensure exceptional customer experiences.
Skills
Google Suite
Microsoft Office
Spanish
English
Customer Service
Call Center Experience
Financial Industry Experience
VPN
ISP
Mbps
What you'll do
Advocate for customers by resolving complaints and escalated situations.
Investigate customer concerns to identify trends and implement process improvements.
Guide other associates in solving complex customer issues and provide real-time feedback.
Ensure compliance with regulatory requirements while handling customer complaints.
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques.
What we're looking for
At least 3 years of customer service or call center experience
Fluent in Spanish and English
Strong problem-solving and decision-making skills
Ability to investigate customer concerns and implement process improvements
Experience with Google Suite or Microsoft Office
Knowledge of compliance and regulatory requirements for handling complaints
Proven ability to de-escalate complex customer issues
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$110,200–$218,450.
Peer median band
$110,200–$218,450
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$135,000–$193,050
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
489 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 483 roles with salary data.
Google Suite
Microsoft Office
Financial Industry
Customer Service
Call Center
Internet
Fiber Internet
Cable Internet
Network Security
Time Management
Organizational Skills
Problem Solving
Decision Making
Communication
Attention to Detail
Flexibility
Empathy
Judgment
Listening Skills
Questioning Techniques
De-escalation
(Usa) Bellevue Skyline Office Wa Bellevue Home Office, US24 days ago
$108,000–$216,000
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