Q2 is seeking an Associate Manager to lead its Customer Support team, a supervisory role that focuses on delivering exceptional support while fostering the growth of team members. This position involves daily oversight of customer interactions, process improvement, and collaboration with other departments to enhance efficiency and satisfaction. The ideal candidate will have up to 6 years of relevant experience, including some leadership or management exposure, and possess strong communication, analytical, and problem-solving skills. They should be adept at managing multiple projects, prioritizing tasks in a fast-paced environment, and driving continuous improvement in support methodologies. This role is integral to Q2’s mission of providing top-tier customer service within the financial technology sector, emphasizing scalability and high performance across diverse stakeholders.
Lead daily operations to ensure superior customer experience in Customer Support.
Coach and reward team members to maximize performance and achieve goals.
Analyze support metrics to identify trends, risks, and improvement opportunities.
Define and document processes that drive efficiency and scalability.
Serve as escalation point for client issues with a proactive resolution approach.
Build strong relationships with customers and internal stakeholders.
Manage conflict effectively to empower team members to perform at their best.
What we're looking for
4+ years of relevant experience in customer support or a related field
Bachelor’s degree in business, communications, or equivalent work experience
Proven leadership capability and track record of success as an individual contributor
Strong communication and organizational skills with stakeholder engagement ability
Superior analytical, problem-solving, and troubleshooting skills
Ability to manage multiple projects and prioritize issues effectively
Knowledge of effective support methodologies and business requirements practices
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$143,000–$199,500.
Peer median band
$143,000–$199,500
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$143,248–$214,900
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Q2
Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking
CRM
ticketing systems
support tools
KPIs
process documentation
self-service platforms
release management tools
training software
communication tools
project management tools
data analytics tools
customer feedback tools
Banking
Software as a Service
Customer Success Management
Sales Methodologies
Contract Negotiations
Proposal Writing
Business Reviews
Executive Relationship Building
Cross-Sale Quota Metrics
Flexible Time Off
Hybrid Work Opportunities
phone
chat
email
customer service
application process
troubleshooting
video notary
compliance training
e-notary
hybrid flexibility
continuing education reimbursement