WiFi Network Reliability Engineer, Infrastructure Services

What you'll do

• Design, plan, and deploy enterprise-grade wireless network infrastructure across store, campus, and branch environments.
• Conduct site surveys to assess RF environments and produce detailed heat maps and deployment recommendations.
• Configure and manage RF policies, SSIDs, VLANs, QoS, band steering, and roaming parameters.
• Serve as the Tier 3 escalation point for complex wireless issues affecting connectivity, throughput, or interference.
• Perform in-depth RF spectrum analysis, packet captures, and protocol-level diagnostics to resolve performance degradation.
• Proactively monitor network health using specialized tools and tune infrastructure to meet SLO targets.
• Integrate wireless infrastructure with wired LAN, network access control (NAC), and security platforms.
• Author and maintain internal runbooks, SOPs, and knowledge-base articles to build team capability.

What we're looking for

• 7+ years in network engineering and 4+ years focused on wireless solutions including IEEE 802.11 standards, encryption, WIDS, and RADIUS.
• Experience in high-density wireless network deployments and knowledge of TCP/IP (IPv4/IPv6), routing, and switching.
• Familiarity with Cisco, Aruba, Mist Wireless, Meraki Wireless, Cisco ISE, AirOS, IOS-XE, Cisco DNAC, or Splunk.
• Experience using Spectrum Analyzers, Protocol Analyzers, RF Planning tools, and Site Survey Tools.
• Knowledge of wireless client chipset/driver and RF engineering with consideration of regional frequency and power regulations.
• Over 10 years of hands-on experience with wireless solutions and wireless network infrastructure (preferred).
• Experience with automation, tooling, and scripting, with preferred expertise in Ansible and Python (preferred).
• BS in Computer Science or a related field or equivalent job-related experience (preferred).