Vice President Site Reliability Engineering

What you'll do

• Establish service level objectives (SLOs), service level indicators (SLIs), and error budgets with engineering leadership.
• Architect highly available, fault-tolerant, and self-healing systems using patterns like circuit breakers and rate limiting.
• Build automation, tooling, and self-service capabilities to reduce operational toil and manual work.
• Improve production readiness through load testing, performance tuning, and capacity forecasting.
• Lead responses to complex, multi-system production incidents and facilitate blameless post-mortems.
• Design sustainable on-call models with clear escalation paths and balanced pager responsibilities.
• Develop clean, maintainable code for infrastructure automation using IaC frameworks like Terraform or Ansible.
• Manage observability stacks including distributed tracing, logging, and metrics to ensure system visibility.

What we're looking for

• Proficiency in at least one major programming language such as Java, Python, or Node.js for tooling and automation.
• Hands-on experience with Infrastructure as Code (IaC) frameworks like Terraform, Ansible, or CloudFormation.
• Deep understanding of containerization and orchestration technologies including Docker, Kubernetes, service meshes, and ingress controllers.
• Advanced experience building and operating highly resilient cloud-native architectures on major providers like AWS, GCP, or Azure.
• Proficiency with observability stacks including distributed tracing, logging, and metrics using tools like Prometheus, Grafana, or Datadog.
• Knowledge of networking protocols, load balancing strategies, and Linux environment development.
• Ability to translate complex technical issues into actionable insights for both technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, System Engineering, or a related technical field (preferred); 7 to 10 years of experience (preferred).