This listing doesn't post a salary. Most similar roles pay
$157,961–$234,400.
Based on 239 similar postings.
Employer
About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has
1117 open roles
on FindRole.
Listed pay typically runs
$186,160–$215,000
across 7 roles with salary data.
As the Vice President AI Strategy, Client Onboarding & Service, you will join the Client Onboarding and Service team to lead the end-to-end delivery of AI-enabled solutions for client onboarding, servicing, and contact center operations. You will manage the AI portfolio operating model, including intake, evaluation, prioritization, and scaling of use cases while designing structured prompt patterns and interaction flows for agent assist, case triage, classification, summarization, and document processing. This role requires managing a team of program managers and providing executive-ready reporting on performance metrics like KPIs and OKRs. You must possess deep knowledge of AI and machine learning algorithms, along with proficiency in Microsoft PowerPoint, Excel, SharePoint, Alteryx, or Tableau. The role addresses the challenge of transforming operational excellence within financial services through strategic AI adoption and large-scale transformation initiatives.
Lead the intake, evaluation, prioritization, and scaling of AI use cases across onboarding and contact center functions.
Manage the AI portfolio operating model including documentation, implementation, change management, and planning.
Define and track KPIs and OKRs to measure program performance and outcomes.
Produce executive-ready reporting on portfolio performance and key accomplishments for senior leadership.
Build, lead, and mentor a high-performing team of program managers to meet organizational objectives.
Advise and influence senior leaders on portfolio priorities, capability investments, and major change initiatives.
Design structured prompt patterns and interaction flows for agent assist, case triage, and document processing.
What we're looking for
Bachelor's degree required.
15 years of experience in program management and change management within a large-scale organization focusing on transformation initiatives.
7 years of experience in product ownership, business analysis, service design, consulting, or operations within financial services or a regulated environment.
Strong understanding of AI and machine learning algorithms, frameworks, and applications.
Proficiency with Microsoft PowerPoint for executive reporting and Excel for program analytics.
Experience with Microsoft SharePoint and data visualization tools such as Alteryx or Tableau.
Proven ability to influence senior leaders and manage large-scale transformation initiatives.
Ability to build and mentor high-performing teams while managing complex project lifecycles.
Data Science
Artificial Intelligence
Machine Learning
Agentic AI
NLP
LLMs
RAG
Big Data
Python
PySpark
Excel
Microsoft Office
Semantic Searching
Financial Forecasting
Artificial Intelligence
Machine Learning
Alteryx
Tableau
Microsoft Excel
Microsoft PowerPoint
Microsoft SharePoint
Program Management
Change Management
Workflow Automation
Data Visualization
Process Improvement
AI
Machine Learning
Generative AI
LLMs
Data Analytics
Business Intelligence
Tableau
Power BI
Qlik
Alteryx
JIRA
Confluence
Microsoft Teams
Predictive Modeling
Model Governance
Data Architecture
LLM
NLP
Machine Learning
Python
Spark
Scala
Java
Data Structures
Algorithms
Search
Big Data
Classification
Regression
Recommender Systems
Databases
System Development