Tier 2 Operations Support Specialist

Booz Allen Hamilton

Actively hiring
Locations Chantilly, Virginia, US Posted 35 days ago $62,000–$141,000 / year
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At a glance

AI generated

TL;DR

Join our dynamic team as a Tier 2 Operations Support Specialist with at least two years of experience in IT operations, system administration, or SRE. You will handle second-level troubleshooting for complex issues across systems and applications, using platforms like ServiceNow and JIRA to manage incidents efficiently. Your daily tasks include analyzing logs, validating system-level issues, and coordinating with Tier 3 teams for resolution. Proficiency in Linux or Windows system administration is essential, along with scripting and automation skills. Ideal candidates can communicate effectively with both technical and non-technical staff and thrive in a high-tempo environment supporting mission-critical applications and infrastructure health tools.

Skills

ServiceNow JIRA Linux Windows Python Shell Docker CI/CD Prometheus Grafana Ansible Terraform AWS Kubernetes

What you'll do

  • Perform second-level troubleshooting for system, application, and network issues.
  • Escalate complex problems to Tier 3 teams for resolution.
  • Analyze logs and correlate events to validate system-level issues.
  • Use enterprise monitoring and incident management platforms effectively.
  • Support on-call operations, including after-hours and recall-based models.

What we're looking for

  • 2+ years of experience in IT operations, system administration, or SRE.
  • Experience with second-level troubleshooting for systems, applications, and networks.
  • Proficiency using enterprise monitoring and incident management platforms like ServiceNow, JIRA, or EMS.
  • Hands-on experience with Linux or Windows system administration.
  • Ability to analyze logs, correlate events, and validate system-level issues.
  • HS diploma or GED required.

Market check

Salary context

This $62,000–$141,000 range sits above 19% of similar postings on FindRole.

Peer median band

$99,500–$176,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$113,925–$175,937

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 629 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 616 roles with salary data.

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