Tier 1 Operations Support Specialist

Booz Allen Hamilton

Actively hiring
Locations Chantilly, Virginia, US Posted 62 days ago $62,000–$141,000 / year
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At a glance

AI generated

TL;DR

As a Tier 1 Operations Support Specialist on our site reliability engineering team, you will play a crucial role in ensuring continuous and uninterrupted operation support for the Intelligence Community by building and maintaining resilient infrastructure. Your day-to-day responsibilities include initial troubleshooting of system, application, or network issues using tools like JIRA or ServiceNow, adhering to standard operating procedures, and documenting actions clearly. You will work with Linux or Windows systems, escalate incidents as needed, and communicate effectively across technical and non-technical teams in a high-tempo environment. This role requires 1+ years of experience in IT operations or help desk roles, and the ability to obtain relevant certifications within six months. Experience with enterprise system monitoring and on-call processes is beneficial.

Skills

JIRA ServiceNow Linux Windows Python PostgreSQL Docker Kubernetes AWS CI/CD

What you'll do

  • Perform initial troubleshooting for system, application, and network issues.
  • Use ticketing tools like JIRA or ServiceNow to manage incidents efficiently.
  • Document actions clearly according to standard operating procedures.
  • Support continuous operation with Linux or Windows system administration skills.
  • Escalate complex incidents to higher-tier teams as needed.

What we're looking for

  • 1+ years of experience in technical support roles like IT operations or help desk.
  • Proficiency in initial troubleshooting for system, application, and network issues.
  • Experience using ticketing tools such as JIRA or ServiceNow.
  • Knowledge of Linux or Windows system administration fundamentals.
  • HS diploma or GED required; must obtain Security+ CE, SSCP, CCNA-Security, or GSEC within 6 months.

Market check

Salary context

This $62,000–$141,000 range sits above 19% of similar postings on FindRole.

Peer median band

$99,000–$176,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$113,990–$172,371

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 629 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 616 roles with salary data.

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