Join our dynamic Tier 2 Operations Support team as a Specialist where you will play a crucial role in maintaining system stability and resolving complex issues. Your daily tasks include second-level troubleshooting, coordinating with Tier 3 teams for escalated problems, analyzing logs, and validating system-level issues using enterprise monitoring tools like ServiceNow or JIRA. You should have at least two years of IT operations experience, proficiency in Linux or Windows administration, and strong communication skills to interact effectively across technical and non-technical teams. Additional scripting and automation experience is beneficial as you work within a high-tempo environment supporting mission-critical applications and infrastructure health monitoring tools.
Skills
ServiceNow
JIRA
Linux
Windows
Python
Shell
CI/CD
Docker
Kubernetes
Prometheus
Grafana
Ansible
Terraform
AWS
Azure
What you'll do
Perform second-level troubleshooting for system, application, and network issues.
Escalate complex problems to Tier 3 teams for resolution.
Analyze logs and correlate events to validate system-level issues.
Use enterprise monitoring platforms like ServiceNow or JIRA for incident management.
Support on-call operations during after-hours and recall-based models.
Script and automate tools to enhance troubleshooting efficiency.
What we're looking for
2+ years of experience in IT operations, system administration, or SRE.
Experience with second-level troubleshooting for systems, applications, and networks.
Proficiency using enterprise monitoring and incident management platforms like ServiceNow, JIRA, or EMS.
Hands-on experience with Linux or Windows system administration.
Ability to analyze logs, correlate events, and validate system-level issues.
HS diploma or GED required; associate’s or bachelor's degree in IT preferred.
Market check
Salary context
This
$62,000–$141,000
range sits above
19%
of similar postings on FindRole.
Peer median band
$99,500–$176,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$113,925–$175,937
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Booz Allen Hamilton
Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting
Booz Allen Hamilton currently has
629 open roles
on FindRole.
Listed pay typically runs
$86,800–$198,000
across 616 roles with salary data.
Il-70 W Madison St, 9Th Fl, US13 days ago
$86,600–$95,000
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