As a Tier 1 Operations Support Specialist, you will join our dedicated team to ensure continuous and uninterrupted operation support for critical client missions. Your primary responsibilities include initial troubleshooting of system, application, or network issues using tools like JIRA or ServiceNow, adhering to standard operating procedures, and documenting all actions taken. You will work independently in a high-tempo environment, communicating effectively with both technical and non-technical staff, while also escalating incidents to higher-tier teams when necessary. Ideal candidates have 1+ years of experience in IT operations or help desk roles, along with knowledge of Linux or Windows system administration fundamentals. Additional skills such as monitoring enterprise systems, understanding on-call processes, and strong communication abilities are highly valued.
Skills
JIRA
ServiceNow
Linux
Windows
Terraform
CI/CD
Prometheus
Grafana
Kubernetes
AWS
PostgreSQL
Python
Docker
What you'll do
Perform initial troubleshooting for system, application, or network issues.
Use ticketing tools like JIRA or ServiceNow to manage incidents efficiently.
Document actions and follow standard operating procedures meticulously.
Escalate complex incidents to higher-tier support teams when necessary.
Monitor enterprise systems, dashboards, logs, and mission-critical applications.
What we're looking for
1+ years of experience in IT operations or help desk support.
Proficiency in initial troubleshooting for system, application, and network issues.
Experience using ticketing tools like JIRA or ServiceNow.
Knowledge of Linux or Windows system administration fundamentals.
HS diploma or GED required; Security+ CE certification within 6 months.
Market check
Salary context
This
$62,000–$141,000
range sits above
19%
of similar postings on FindRole.
Peer median band
$99,000–$176,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$113,990–$172,371
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Booz Allen Hamilton
Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting
Booz Allen Hamilton currently has
629 open roles
on FindRole.
Listed pay typically runs
$86,800–$198,000
across 616 roles with salary data.