Technology Support III

JPMorgan Chase

Quick summary

Work type
On-site
Location
Plano, TX
Posted
11 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $160k
$115k most similar roles pay here $205k

This listing doesn't post a salary. Most similar roles pay $130,187–$189,041.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 368 open roles on FindRole.

Listed pay typically runs $152,000–$215,000 across 198 roles with salary data.

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At a glance

TL;DR · Technology Support III

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As a Technology Support III on the Corporate Technology team, you will ensure the operational stability of our production application flows by providing end-to-end SLAs and uptime for applications and infrastructure. You’ll leverage enterprise-authorized AI capabilities within Grafana, AWS CloudWatch, Splunk, Dynatrace, APICA, and other tools to speed up incident triage and trend analysis while maintaining automated Control-M workflows and real-time data streaming via Kafka. Your responsibilities include managing CI/CD pipelines with Jenkins, practicing rigorous source control using GitHub and Bitbucket, and developing standard operating procedures. You will also drive technical debt reduction by evergreening living operational documentation in Jira and engaging peer teams to resolve issues efficiently. This role requires proficiency in Python, Shell, Java, and SQL, as well as experience in SRE and DevOps within a large-scale enterprise environment using AWS solutions like EC2, S3, Lambda, RDS, IAM, ECS Fargate, Athena, EMR, CloudWatch, and Terraform.

Skills

AWS Terraform Python Jenkins GitHub Bitbucket Jira Kafka Grafana CI/CD Control-M Splunk Dynatrace APICA CloudWatch LLM/AI Shell Java SQL

What you'll do

  • Ensures end-to-end SLAs for applications and infrastructure stability.
  • Uses AI capabilities to speed up incident triage and trend analysis.
  • Proactively monitors and resolves incidents using monitoring tools.
  • Maintains and enhances automated workflows with Control-M and Kafka.
  • Manages CI/CD pipelines, practices rigorous source control.
  • Develops and enforces standard operating procedures; participates in on-call rotation.

What we're looking for

  • Demonstrated experience in SRE and DevOps within an enterprise-scale environment.
  • Expertise in managing AWS solutions including EC2, S3, Lambda, RDS, IAM, ECS Fargate, Athena, EMR, CloudWatch, and Terraform.
  • Proven ability to use AI capabilities for incident triage and trend analysis with validation skills.
  • Deep knowledge of observability tools like Grafana, Splunk, Dynatrace, APICA, and proactive monitoring practices.
  • Strong proficiency in Python, Shell, Java, or SQL; experience with GitHub, Bitbucket, Jenkins, Control-M, Kafka, Jira.
  • Excellent communication skills and a strong commitment to continuous improvement and technical debt reduction.

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