Technology Solution Center Specialist

What you'll do

• Provide remote and onsite technical support for end-user software, hardware, and complex technology products.
• Perform complex business process analysis projects including research, presentations, and problem resolution for management.
• Manage device deployment, imaging, setup, and hardware refreshes for the enterprise environment.
• Maintain and upgrade network systems and execute change requests to refresh technology.
• Resolve technical incidents and fulfill service requests using established knowledge documentation and ticketing systems.
• Engage and assist external vendors with technology implementations and issue resolution.
• Mentor team members and lead knowledge-sharing initiatives within the organization.

What we're looking for

• Experience troubleshooting hardware, software, network, printer, and connectivity issues.
• Knowledge of Windows 10/11, Microsoft 365, and enterprise IT environments.
• Experience with device deployment, imaging, setup, and refresh.
• Familiarity with networking concepts, access points, routers, and security practices.
• Experience with incident management, ticketing systems, and technical support processes.
• A university or college degree is required.
• A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Customer Solutions, Data Architecture Development, and Problem Resolution (preferred).