Technology Solution Center Specialist

What you'll do

• Provide remote and onsite technical support for end-user hardware, software, and network connectivity issues.
• Resolve complex problems related to enterprise technology products and applications.
• Manage device deployment, imaging, setup, and hardware refresh cycles.
• Perform business process analysis projects including research and recommendations for improvements.
• Coordinate with vendors to manage technology implementations and resolve technical issues.
• Maintain and upgrade network systems and execute change requests for technology refreshes.
• Resolve incidents and fulfill service requests according to established knowledge documentation.
• Mentor team members and lead initiatives for sharing technical knowledge.

What we're looking for

• Experience troubleshooting hardware, software, network, printer, and connectivity issues.
• Knowledge of Windows 10/11, Microsoft 365, and enterprise IT environments.
• Experience with device deployment, imaging, setup, and refresh.
• Familiarity with networking concepts, access points, routers, and security practices.
• Experience with incident management, ticketing systems, and technical support processes.
• A bachelor's degree or a comparable combination of education, job-specific certifications, and experience is required.
• Less than 1 year of professional experience or successful completion of a formal development program is required.
• Skills in customer solutions, data architecture development, and IT project management are preferred.