Senior Technical Support Representative

Global Payments (TSYS)

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Cincinnati, OH
Employment
Full-time
Posted
2 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $148k
$92k most similar roles pay here $197k

This listing doesn't post a salary. Most similar roles pay $126,537–$170,300.

Based on 240 similar postings.

Employer

About Global Payments (TSYS)

Global Payments (TSYS) is a leading worldwide provider of payment technology and software solutions delivering innovative services to issuers, merchants, and consumers across more than 100 countries. Industry: Payments Technology & Financial Services

Global Payments (TSYS) currently has 5 open roles on FindRole.

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At a glance

TL;DR · Senior Technical Support Representative

The Technical Support Representative Senior joins the Workstation Asset Management team to provide critical technical support for network infrastructure, internal desktops and clients, servers, and software. This role involves performing account management tasks such as creating or modifying user accounts while maintaining passwords, data integrity, and file system security. The successful candidate will translate complex technical information into layman terms for non-technical users and recommend specific hardware and software solutions. Required expertise includes providing end-user LAN/WAN support for Windows XP, Vista, 7, and MS Office suites, along with experience in anti-virus systems, backups, Windows 2003, 2008, and 2008R2, troubleshooting MS Exchange, and supporting Citrix. The role focuses on the technical domain of workstation asset management to ensure stable internal operations and infrastructure security for the organization's global commerce environment.

What you'll do

  • Provide technical support for network infrastructure, internal desktops, clients, servers, and software.
  • Perform account management tasks including creating, deleting, and modifying user accounts.
  • Maintain passwords, data integrity, and file system security.
  • Translate complex technical information into simple terms for non-technical users.
  • Recommend appropriate hardware and software solutions to meet business needs.
  • Provide end-user LAN/WAN support for various Windows operating systems and MS Office suites.
  • Manage anti-virus protocols and perform regular data backups.
  • Troubleshoot MS Exchange issues and provide technical support for Citrix environments.

What we're looking for

  • Must be a US Citizen or valid Green Card Holder.
  • Experience providing end-user LAN/WAN support for Windows XP/Vista/7 and MS Office 2003-2013.
  • Expertise with anti-virus and backups.
  • Ability to communicate highly technical information in layman terms to non-technical users.
  • A bachelor’s in CIS, Business, or related field, or three years of equivalent experience.
  • Experience supporting Windows 2003/2008/2008R2 (preferred).
  • Background troubleshooting MS Exchange and supporting Citrix (preferred).

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