Technical Support Expert 2

Twilio

Remote

Quick summary

Work type: Remote
Location: Colombia
Posted: 10 days ago
Closes: Dec 6, 2026

Market check

Salary context

How this pay compares to similar roles

Similar $161k

$113k most similar roles pay here $202k

This listing doesn't post a salary. Most similar roles pay $128,650–$193,000.

Based on 240 similar postings.

Employer

About Twilio

Twilio is a cloud communications platform that provides APIs and software, allowing developers to embed voice, messaging, video, and email functionalities directly into their applications.

Twilio currently has 34 open roles on FindRole.

Listed pay typically runs $141,520–$173,590 across 25 roles with salary data.

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At a glance

TL;DR · Technical Support Expert 2

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Join our dynamic team as a Technical Support Engineer 2, supporting customers using Twilio’s Programmable Messaging product. You’ll serve as a subject matter expert for the API, providing professional customer service and resolving complex technical issues via phone, email, and chat. Your day-to-day will involve troubleshooting message deliverability issues, assisting with code debugging, collaborating with internal teams on Slack, filing Jira tickets for reproducible bugs, and contributing to process improvements. Ideal candidates have 2+ years of client-facing technical support experience, a strong grasp of web technology stacks, proficiency in general-purpose programming languages, and excellent problem-solving skills. Familiarity with Twilio products, coding experience, and knowledge of JIRA or similar systems are bonuses. This role demands exceptional communication and time management abilities to handle high-pressure situations effectively.

Skills

Python JavaScript REST API Jira Slack Web technologies CI/CD SQL NoSQL Linux Docker Kubernetes AWS Google Cloud Platform Terraform PostgreSQL MongoDB Git GitHub Swagger JSON

What you'll do

Troubleshoot message deliverability issues for customers.
Guide customers through developing SMS applications via phone and chat.
Debug customer code to resolve technical problems.
Report reproducible bugs in the system using Jira.
Collaborate with Product and Engineering teams on process improvements.

What we're looking for

2+ years of experience in client-facing technical roles supporting REST APIs or enterprise software.
Bachelor’s degree or equivalent work experience in a relevant field.
Strong problem-solving and technical troubleshooting skills for complex issues.
Proficiency in general-purpose programming languages and web technology stacks.
Excellent communication skills to address customer concerns diplomatically.

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