Technical Support Engineer 2

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: —
Salary: $81,000–$118,000 / yr
Posted: 25 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $178k

This role $100k

$64k most similar roles pay here $237k

This role pays less than 97% of similar roles. Most pay $142,450–$214,500 — the shaded band above. At the midpoint, this role pays about $100k versus about $178k for comparable roles.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 65 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Technical Support Engineer 2

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As a Premier Support Engineer at Datadog, you will join a fast-paced team dedicated to assisting prospects and customers with technical inquiries about the platform. Your day-to-day responsibilities include responding to client requests via phone, chat, or tickets, developing deep relationships with Premier Customers, reproducing issues within 600+ integrations, creating documentation, driving product conversations based on customer needs, and participating in routine health check meetings. You should have previous experience in a premium/enterprise technical support role, be knowledgeable about infrastructure and monitoring solutions, and possess strong decision-making skills while knowing when to escalate decisions. This role offers the opportunity for immediate impact within a dynamic environment focused on enhancing customer experiences with Datadog’s comprehensive platform.

Skills

Datadog Python JavaScript APIs Linux Cloud Services CI/CD Docker Kubernetes AWS Google Cloud Platform Azure Monitoring Tools Documentation Customer Support Platforms

What you'll do

Respond to client technical inquiries via phone, chat, and tickets.
Educate customers on platform usage and develop deep relationships with them.
Reproduce issues and explore integrations within the Datadog ecosystem.
Create documentation and knowledge base articles for various technologies.
Facilitate product discussions based on customer needs and challenges observed.

What we're looking for

Extensive experience in premium/enterprise technical support roles.
Proven ability to reproduce issues and understand 600+ integrations.
Strong knowledge of current infrastructure and monitoring solutions.
Excellent communication skills for client education and relationship building.
Capacity to develop documentation and knowledge base articles independently.

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