Technical Support Engineer 2

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: Mexico City, Mexico
Posted: 25 days ago
Nearby: 8 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $154k

$104k most similar roles pay here $204k

This listing doesn't post a salary. Most similar roles pay $133,000–$175,500.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 65 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer 2

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As a Senior Support Engineer at Datadog, you will join the Customer Success team to troubleshoot and reproduce technical issues for customers across various industries. Your day-to-day responsibilities include diving deep into Datadog’s extensive suite of 600+ integrations to identify and resolve complex problems. You will leverage your expertise in monitoring tools and cloud technologies to provide top-tier support, ensuring customer satisfaction and driving product adoption. Fluency in both English and Spanish is essential for effective communication with a diverse global client base. This role requires strong problem-solving skills, proficiency in scripting languages like Python or Bash, and experience with monitoring tools such as Prometheus and Grafana.

Skills

Datadog Python JavaScript Ruby Java Go PHP Node.js Docker Kubernetes AWS Azure Google Cloud Platform CI/CD Git Jenkins Terraform Ansible PostgreSQL MySQL MongoDB Redis Elasticsearch Prometheus Grafana Splunk JSON RESTful APIs

What you'll do

Analyze and reproduce technical issues within Datadog’s platform.
Investigate across 600+ integrations to resolve complex technical problems.
Document findings and solutions for internal knowledge base.
Collaborate with engineering teams to improve product stability.
Translate technical details into user-friendly documentation.

What we're looking for

Experienced in reproducing technical issues.
Proficient with Datadog’s 600+ integrations.
Fluent in both English and Spanish.
Capable of diving deep into complex technical systems.
Familiarity with best-in-breed onboarding processes.