Technical Services Engineer

MongoDB

Quick summary

Work type: On-site
Location: Sydney, AustraliaMelbourne, Australia
Posted: 13 days ago
Nearby: 6 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $169k

$119k most similar roles pay here $222k

This listing doesn't post a salary. Most similar roles pay $133,500–$205,000.

Based on 239 similar postings.

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About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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At a glance

TL;DR · Technical Services Engineer

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As a Senior Technical Services Engineer at MongoDB, you will join our Sydney or Melbourne team to provide expert advice and solve complex issues for customers using the MongoDB ecosystem. Your daily tasks include diagnosing and troubleshooting problems across various tiers of application deployment, from database servers to storage systems. You will leverage your coding skills in languages like Java, Python, or JavaScript to develop scripts that automate routine tasks and enhance system performance. Additionally, you’ll contribute to a knowledge-sharing culture by documenting solutions and conducting training sessions for peers. Ideal candidates have 4+ years of experience with strong diagnostic capabilities, networking expertise, and storage engineering background. Fluency in Mandarin is a plus, as it enhances your ability to communicate effectively with our global customer base.

Skills

MongoDB Java Python Ruby C C++ C# JavaScript Node.js Go DNS TCP/IP SSL/TLS NAS RAID SAN SSD multi-pathing caching RDBMS collaborative team environment CI/CD

What you'll do

Troubleshoot complex MongoDB issues across various tiers.
Document solutions for internal knowledge platform use.
Train and mentor team members on new technical skills.
Analyze application, database, and storage system interactions.
Provide real-time problem-solving support to customers globally.

What we're looking for

4+ years of proven experience in diagnosing and troubleshooting complex systems.
Strong coding/scripting skills in languages like Java, Python, or JavaScript.
Deep understanding of networking concepts including DNS, TCP/IP, SSL/TLS.
Experience with various storage technologies such as NAS, SAN, SSD, RAID.
Ability to support mission-critical applications and database systems effectively.
Excellent problem-solving skills under pressure in a collaborative environment.
Willingness to rapidly learn new technical skills and contribute to the team.

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