Associate Technical Operations Product Owner

What you'll do

• Own the end-to-end strategy, governance, and operational lifecycle of endpoint management platforms including Intune, SCCM, and Group Policy.
• Lead major incident and outage management for endpoint services by coordinating triage, escalation, and cross-functional resolution efforts.
• Drive problem management by analyzing recurring device issues and implementing lasting improvements to enhance stability and security.
• Establish and optimize service health frameworks by defining KPIs, SLIs, and SLOs for endpoint management platforms.
• Manage capacity planning and operational readiness to mitigate platform, licensing, and infrastructure risks for future growth.
• Oversee enterprise application packaging, testing, deployment, and retirement across Windows and macOS platforms.
• Partner with security and risk teams to maintain endpoint compliance standards, configuration policies, and patch governance.
• Develop operational analytics and executive reporting to provide data-driven insights on device health and deployment success.

What we're looking for

• 5+ years of experience in Endpoint Management, Workplace Technology, End User Computing, Desktop Engineering, Device Management, or Infrastructure Operations.
• 3+ years of experience in product ownership, service ownership, operational leadership, or platform management roles.
• Experience managing large-scale enterprise endpoint environments supporting thousands of users and devices.
• Proven track record leading endpoint operations, technology modernization, incident management, compliance initiatives, and workplace technology transformation programs.
• Strong knowledge of Microsoft Intune, SCCM, Group Policy, Mobile Device Management (iOS/Android), macOS management, and WSUS.
• Proficiency in PowerShell automation, ITIL service management practices, and endpoint monitoring and analytics.
• Strong strategic thinking, product management, and operational planning capabilities with experience influencing engineering and leadership teams.
• ITIL Foundation or Advanced Certification (preferred); Microsoft Certified: Endpoint Administrator Associate or Enterprise Administrator Expert (preferred).