Technical II, IT Operations

What you'll do

• Build and support Windows workstations using SCCM, BigFix, and other deployment tools.
• Install, configure, and provide ongoing maintenance for all desktop applications.
• Diagnose, repair, and replace hardware components to ensure system functionality.
• Manage and resolve technical tickets within prescribed SLAs using the Remedy platform.
• Coordinate with vendor support contacts to resolve complex issues in the desktop environment.
• Manage testing and failover procedures for the business continuity plan.
• Perform basic troubleshooting for telephony systems and assist the dedicated telephony team.
• Maintain accurate inventory of all hardware and software assets.

What we're looking for

• Must have 5+ years supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent.
• Required certifications include CompTIA A+, Desktop+, MCSA, MCSE, CCNA, or similar.
• Bachelor’s degree or diploma in Computer Science (preferred).
• Proficiency in current protocols, operating systems, and standards including Windows 11.
• Proven expertise troubleshooting desktops, laptops, applications, hard phones, and Wi-Fi devices.
• Experience with Remedy (Solv Now) ticket resolution and ITIL frameworks, including compliance with COPC and ISO 27001 standards.
• Experience managing Active Directory at the Organization Unit level.
• Must be authorized to work in the United States and reside in the United States.