Technical Account Manager, Terminal

Stripe

Hybrid Actively hiring
Chicago · Atlanta · New York · South San Francisco HQ · Seattle Posted 83 days ago $108,400–$162,600 / year
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At a glance

AI generated

TL;DR

Stripe is seeking a Senior Technical Account Manager to join its Terminal team, focusing on enterprise clients adopting in-person payments solutions. This role involves running focused technical engagements such as pilots and rollouts, providing hands-on integration support, and resolving payment issues related to hardware and SDK integrations. You will work closely with TAMs and product teams to enhance documentation and troubleshooting processes while ensuring customers have clear next steps post-engagement. Ideal candidates have 5+ years of enterprise client-facing technical experience, familiarity with point-of-sale hardware and contactless payments, and strong communication skills for producing concise guidance documents. Preferred qualifications include experience in the payments industry, proficiency with tools like Postman and xCode/Android Studio, and basic scripting knowledge for diagnostics.

Skills

REST APIs webhooks iOS Android SDKs Python SQL Postman xCode Android Studio Terraform AWS Kubernetes CI/CD Docker Prometheus Grafana

What you'll do

  • Run focused technical engagements for Terminal customers, including pilots and rollouts.
  • Provide hands-on integration help and gap assessments during customer engagements.
  • Guide customers through SDK/hardware onboarding and cloud API usage.
  • Diagnose and resolve in-person payment issues, such as connectivity and pairing problems.
  • Produce concise, tailored artifacts like runbooks and sample snippets for customer use.
  • Work with Support, Operations, and Product to improve documentation and troubleshooting playbooks.

What we're looking for

  • 5+ years of enterprise client-facing technical experience with a focus on short, outcome-driven engagements.
  • Experience with point-of-sale hardware, contactless/EMV acceptance, and retail deployments.
  • Comfortable providing hands-on support for hardware, SDK, and API integrations.
  • Strong written and verbal communication skills to produce clear integration guidance.
  • Familiarity with REST APIs and webhooks, capable of explaining practical API usage.
  • Hands-on experience with mobile (iOS/Android) or web SDKs for payments.
  • Practical troubleshooting skills for networking issues, device pairing, and payment flows.

Market check

Salary context

This $108,400–$162,600 range sits above 24% of similar postings on FindRole.

Peer median band

$130,000–$208,300

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$140,000–$198,150

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Stripe

Stripe is a financial infrastructure platform for internet businesses, providing payment processing, billing, fraud prevention, and banking-as-a-service APIs to businesses of all sizes globally. Industry: Payments Infrastructure & Financial Technology

Stripe currently has 52 open roles on FindRole.

Listed pay typically runs $178,600–$261,000 across 52 roles with salary data.

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