Join Plaid’s Technical Account Management team as a Senior Technical Account Manager, where you will drive the technical success of leading Enterprise customers by providing strategic and technical guidance. You’ll work closely with cross-functional teams to develop and execute customer-specific technical strategies that align with business goals, ensuring high adoption rates and positive outcomes such as increased conversion and error reduction. Key responsibilities include managing deep relationships across all levels of technical stakeholders, translating customer feedback into actionable product insights, and serving as the escalation point for complex issues. Ideal candidates have over 10 years of experience in client-facing roles with a strong background in APIs, databases, system infrastructures, and tools like Postman and SQL. This role demands expertise in tying technical solutions to business objectives and excelling at cross-functional collaboration and communication.
Own the post-sales technical strategy and alignment with customers, ensuring mutual roadmaps are understood.
Proactively identify opportunities to optimize customer integrations and drive adoption of new Plaid features.
Establish deep relationships with all levels of technical stakeholders from engineers to CPOs/CTOs.
Serve as the escalation point for technical incidents beyond normal support channels.
Track customer integration health metrics, providing insights to improve product performance and shape future roadmaps.
What we're looking for
10+ years of experience in client-facing, technology-focused roles with enterprise customers.
Proven ability to manage customer relationships and execute technical strategies independently.
Strong track record of tying technical solutions to business objectives and KPIs.
Excellent project management and communication skills for both technical and non-technical audiences.
Deep understanding of APIs, databases, system infrastructures, and architecture.
Self-starter with strong troubleshooting skills for complex or escalated issues.
Ability to collaborate cross-functionally and influence stakeholders at all levels.
Market check
Salary context
This
$125,760–$196,800
range sits above
39%
of similar postings on FindRole.
Peer median band
$147,259–$216,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$148,062–$214,650
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Plaid
Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure
Plaid currently has
127 open roles
on FindRole.
Listed pay typically runs
$186,000–$262,800
across 127 roles with salary data.