Technical Account Manager - Enterprise

Plaid

Actively hiring Verified listing
New York City, US Posted 22 days ago $125,760–$196,800 / year
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At a glance

AI generated

TL;DR

Join Plaid’s Technical Account Management team as a senior-level professional responsible for the long-term technical success of leading Enterprise companies. You will act as a product expert, driving strategic and technical guidance to ensure customer growth and satisfaction. Daily tasks include collaborating with customers on leveraging Plaid’s solutions, managing post-sales technical strategies, identifying optimization opportunities, and translating customer feedback into actionable insights. Key skills required are 10+ years of experience in client-facing roles with strong business and technical acumen, proficiency in APIs, databases, and system infrastructures, and the ability to communicate complex technical details clearly. This role involves working closely with cross-functional teams and influencing product direction based on real-world customer needs.

Skills

Postman SQL APIs databases system infrastructures architecture CI/CD Kubernetes Docker AWS Python JavaScript React Node.js PostgreSQL MongoDB Git Jira Terraform Prometheus

What you'll do

  • Own the post-sales technical strategy and alignment with customers, ensuring mutual roadmaps are understood.
  • Proactively identify opportunities to optimize customer integrations and drive adoption of new Plaid features.
  • Establish deep relationships with all levels of technical stakeholders from engineers to CPOs/CTOs.
  • Serve as the escalation point for technical incidents beyond normal support channels.
  • Track customer integration health metrics, providing insights to improve product performance.
  • Collaborate with internal teams to translate customer feedback into actionable product insights.

What we're looking for

  • 10+ years of experience in client-facing, technology-focused roles with enterprise customers.
  • Proven ability to manage customer relationships and execute technical strategies independently.
  • Strong track record of tying technical solutions to business objectives and KPIs.
  • Deep understanding of APIs, databases, system infrastructures, and architecture.
  • Excellent project management and communication skills for both technical and non-technical audiences.
  • Self-starter with strong troubleshooting skills for complex customer issues.
  • Ability to collaborate cross-functionally and influence stakeholders at all levels.

Market check

Salary context

This $125,760–$196,800 range sits above 39% of similar postings on FindRole.

Peer median band

$147,259–$216,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$148,062–$214,650

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Plaid

Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure

Plaid currently has 127 open roles on FindRole.

Listed pay typically runs $186,000–$262,800 across 127 roles with salary data.

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