Account Manager - Enterprise - Scaled

Plaid

Actively hiring Verified listing
San Francisco Hq, US Posted 17 days ago $171,600–$214,800 / year
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At a glance

AI generated

TL;DR

Plaid’s Enterprise Account Management team seeks a strategic and operational Account Manager to manage a high-volume portfolio of territory accounts, guiding customers through onboarding, implementation, launch, and early growth stages. This role involves building scalable processes for customer engagement, leveraging automation and AI tools to enhance efficiency, and creating playbooks for onboarding and customer health tracking. The ideal candidate will have 5+ years of experience in account management or a related field, with expertise in managing large portfolios in fast-paced environments and a strong track record of improving operational workflows. Familiarity with CRM systems, workflow automation tools, and AI-enabled productivity solutions is preferred, as is experience in B2B, fintech, SaaS, APIs, payments, or other technology-driven industries.

Skills

CRM workflow_automation AI_enabled_productivity_tools project_management data_analysis APIs SaaS fintech payments customer_engagement_platforms automation AI systems tooling CI/CD

What you'll do

  • Manage high-volume portfolio of territory accounts through onboarding, implementation, and early growth stages.
  • Build scalable processes for managing customer engagement across a large book of business.
  • Identify opportunities to leverage automation and AI to improve efficiency and customer experience.
  • Create playbooks for onboarding, customer health tracking, adoption, and account graduation.
  • Monitor customer performance metrics to drive activation, engagement, and revenue outcomes.
  • Act as strategic advisor by helping customers navigate implementation challenges and identify growth opportunities.

What we're looking for

  • 5+ years of experience in account management, customer success, or a related field.
  • Proven track record of managing large portfolios in fast-paced environments.
  • Experience with customer onboarding and post-sales growth at scale.
  • Strong operational skills for building scalable processes and workflows.
  • Ability to balance strategic thinking with hands-on execution effectively.
  • Expertise using systems, automation, and AI tools to enhance efficiency.
  • Excellent communication and stakeholder management across functions.

Market check

Salary context

This $171,600–$214,800 range sits above 58% of similar postings on FindRole.

Peer median band

$152,289–$212,730

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$149,698–$221,750

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Plaid

Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure

Plaid currently has 127 open roles on FindRole.

Listed pay typically runs $186,000–$262,800 across 127 roles with salary data.

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