As a Technical Support Team Lead at Adyen in Bengaluru, you will lead a merchant-focused team that serves as the primary point of contact for global merchants, providing critical support to ensure smooth payment processing. Your responsibilities include guiding your team in collaborating with various internal teams and defining objectives using KPIs to track progress. You will coach team members to resolve technical challenges and handle escalations from both merchants and senior management. This role requires at least three years of experience leading technical support teams, strong problem-solving skills, and an understanding of internet technologies such as SQL, HTML, JavaScript, PHP, Java, and scripting languages. While payments or fintech expertise is not mandatory, enthusiasm for the industry is essential. Adyen operates on a 24/7 "follow the sun" model across multiple time zones, ensuring continuous support to merchants worldwide.
Lead and mentor a technical support team providing expert knowledge on Adyen's platform, APIs, and technology stack.
Manage global collaboration with various Adyen teams to ensure top-tier merchant support.
Define and communicate clear objectives for the Support team using KPIs and data sets.
Handle escalations from merchants and senior management across diverse issues effectively.
Coach team members to resolve complex technical challenges faced by Adyen’s merchants.
What we're looking for
At least 3 years of experience leading technical support teams.
Ability to manage and mentor a geographically distributed team.
Strong problem-solving skills with the ability to define robust processes.
Experience handling escalations for various technical support requests.
Proficiency in internet technologies and technical processes (SQL, HTML, JavaScript).
Excellent verbal and written communication skills required.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$145,800–$225,100.
Peer median band
$145,800–$225,100
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$160,025–$216,300
Middle half of comparable postings.
Based on 238 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Ayden
Adyen is a global payments platform that provides end-to-end payment processing, merchant acquiring, and issuing solutions to large global companies, enabling them to accept payments anywhere in the world. Industry: Payments Technology & Financial Services
Ayden currently has
107 open roles
on FindRole.
Listed pay typically runs
$180,000–$243,000
across 37 roles with salary data.
Postman
HTML
CSS
JavaScript
Java
SQL
PHP
Magento
SFCC
Adobe Commerce
API troubleshooting
CI/CD
Git
Linux
MySQL
NoSQL
RESTful APIs
Swagger
JSON
XML
Webhooks