Team Lead, Market Operations

Carvana

Confirmed live 2 days ago Trusted
Remote

Quick summary

Work type
Remote
Location
Tolleson, AZ
Posted
16 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $175k
$127k most similar roles pay here $226k

This listing doesn't post a salary. Most similar roles pay $147,000–$202,900.

Based on 239 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,500 across 10 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operations department to manage local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves overseeing daily operations, identifying business trends to solve potential roadblocks, and managing the employee and customer experience. You will be responsible for interviewing, onboarding, training, and developing a team of Customer Advocates through performance check-ins and goal setting. Day-to-day tasks include generating reports for management, resolving complex customer issues, and performing hands-on tasks like washing cars or delivering vehicles to customers. The ideal candidate possesses experience in strategic planning, process improvement, and coaching. Preferred technical skills include proficiency with Salesforce and Tableau, alongside an analytical mindset and logistics expertise. This role addresses the challenge of providing a seamless, no-pressure online car buying and delivery experience for consumers.

What you'll do

  • Manage daily operations, logistics, and market success for the local Carvana hub.
  • Recruit, onboard, train, and provide ongoing development tools for a team of Customer Advocates.
  • Conduct performance check-ins and set goals to improve team skills and productivity.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues effectively.
  • Identify and implement process improvements for both the customer and employee experience.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to solve complex problems while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Bachelor’s Degree.

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