Team Lead, Market Operations

Carvana

Confirmed live yesterday Trusted

Quick summary

Work type: On-site
Location: Milwaukee, WI
Posted: 2 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $184k

$134k most similar roles pay here $221k

This listing doesn't post a salary. Most similar roles pay $154,750–$212,250.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 63 open roles on FindRole.

Listed pay typically runs $65,000–$75,000 across 14 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

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Team Lead, Market Operations joins the Market Operations department to manage local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves overseeing daily operations, identifying business trends to resolve roadblocks, and managing the employee and customer experience. Responsibilities include interviewing, onboarding, and training Customer Advocates while providing performance feedback and development opportunities. The individual will also generate reports for management, handle complex customer issues, and perform hands-on tasks like washing cars or delivering vehicles. Key requirements include five years of customer-facing experience, three years of management experience, and skills in strategic planning and process improvement. Preferred qualifications include a Bachelor’s degree, analytical thinking, logistics experience, and proficiency with Salesforce or Tableau to support the core business of providing a seamless online car buying and selling experience.

Skills

Salesforce Tableau Logistics Strategic Planning Process Improvement

What you'll do

Manage daily hub operations including market launch, logistics, and local business growth.
Recruit, onboard, train, and mentor a team of Customer Advocates to ensure their success.
Conduct performance check-ins and provide feedback to develop employee skills and goals.
Generate and present regular operational reports to upper management.
Perform hands-on tasks including washing cars and delivering vehicles to customers.
Resolve complex and sensitive customer-facing issues to maintain a high level of service.
Identify and implement process improvements for both the customer experience and team operations.

What we're looking for

Must have 5+ years of work experience in a customer-facing team environment.
Must have 3+ years of management experience.
Proven history of developing and coaching employees.
Experience with strategic planning, process improvement, and guiding teams to exceed goals.
Excellent interpersonal and leadership skills.
Ability to solve problems of varying complexity while maintaining focus on the customer experience.
Willingness to work on weekends.
Bachelor's Degree (preferred); experience with Salesforce or Tableau; analytical mind; experience handling logistics (preferred).

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