Team Lead, Market Operations

Carvana

Confirmed live yesterday Trusted

Quick summary

Work type
On-site
Location
Hammond, LA
Posted
4 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $185k
$138k most similar roles pay here $225k

This listing doesn't post a salary. Most similar roles pay $153,375–$216,737.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 63 open roles on FindRole.

Listed pay typically runs $65,000–$75,000 across 14 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations - Hammond LA joins the Market Operations department to oversee local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves managing the daily employee and customer experience while proactively identifying solutions to operational roadblocks. You will be responsible for hiring, onboarding, training, and developing a team of Customer Advocates through performance check-ins and goal setting. Day-to-day tasks include generating reports for management, resolving complex customer issues, and performing hands-on tasks like washing cars or delivering vehicles via single-car haulers. The ideal candidate possesses experience in strategic planning, process improvement, and coaching. Preferred skills include an analytical mindset and proficiency with Salesforce or Tableau. This role solves the challenge of providing a seamless, no-pressure vehicle purchasing and delivery experience within a fast-paced service environment.

What you'll do

  • Manage daily operations, logistics, and market success for the local Carvana hub.
  • Recruit, onboard, train, and provide ongoing development tools for a team of Customer Advocates.
  • Conduct performance check-ins and set goals to improve employee skills and performance.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers in a delivery truck.
  • Resolve complex and sensitive customer-facing issues to ensure a high-quality experience.
  • Identify and implement process improvements for both the customer and employee experience.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Bachelor's Degree (preferred); experience with Salesforce or Tableau; analytical mind; experience handling logistics (preferred).

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